IT Infrastructure & Systems EngineerStar Catcher Industries, Inc. (Star Catcher) located in
Jacksonville, Florida is building the first power grid in space. We are seeking a hands-on
IT Infrastructure & Systems Engineer to support enterprise systems, network operations, cybersecurity tools, end-user technology, and IT projects. As operations expand across our high-tech Jacksonville facilities, including clean rooms, optical labs, and machine shops, this role will help keep engineering, production, and corporate technology secure, reliable, and available.
Unlike a traditional corporate IT support role, the IT Infrastructure & Systems Engineer combines systems administration, network operations, escalated technical support, and security monitoring with hands-on delivery of IT projects. Working within established technical priorities and project plans, this engineer implements improvements, resolves complex issues, maintains dependable infrastructure, and supports cybersecurity requirements in a fast-moving hardware engineering environment. Routine operational changes must remain within explicitly delegated authority and established procedures; changes outside that scope require approval.
This is a 100% on-site position in Jacksonville, Florida, supporting three offices located within a few miles of one another. Local travel between offices is required, and occasional after-hours maintenance or emergency support may be needed.
Key ResponsibilitiesNetwork Operations & Infrastructure Support- Configure, deploy, maintain, and troubleshoot switches, firewalls, routers, VPNs, and wireless access points across Star Catcher's facilities.
- Monitor network health, latency, bandwidth, and uptime; investigate connectivity issues and assist with planned network improvements, redundancy, and failover testing.
- Support physical servers, storage (SAN/NAS), racks, cabling, and related infrastructure; maintain accurate configurations and escalate design decisions as appropriate.
Systems Administration, Identity & Cloud Operations- Administer user accounts, access permissions, MFA, SSO, and business platforms such as Google Workspace and other identity or productivity systems used by the company.
- Maintain and troubleshoot Windows and Linux systems, virtualization platforms, and cloud-hosted services as deployed; assist with upgrades, migrations, and routine maintenance.
- Manage endpoint configurations, patching, application deployment, and encryption using approved endpoint-management tools; resolve complex support tickets and coordinate with IT support staff.
- Develop, test, and maintain scripts and automation to streamline system administration, software deployment, monitoring, and recurring operational tasks.
Cybersecurity Operations & Compliance Support- Operate and maintain assigned security tools and technical safeguards; investigate alerts, document findings, escalate potential incidents, and carry out approved remediation steps.
- Assist with network segmentation, access controls, system hardening, and collection of technical evidence supporting NIST SP 800-171, CMMC, and applicable defense requirements.
- Monitor and troubleshoot endpoint detection and response (EDR), logging/SIEM, firewall policies, and other security technologies in coordination with IT leadership.
Data Protection, Backup & Incident Response- Maintain and test approved backup and recovery processes for critical systems and data; assist with disaster recovery and business continuity exercises.
- Investigate systems, network, and endpoint incidents; support incident response by capturing logs, documenting actions, restoring service, and escalating issues promptly.
- Maintain system documentation, network diagrams, operating procedures, asset records, and technical handoff notes.
IT Project Delivery & Technical Collaboration- Complete assigned IT infrastructure, systems, security, and workplace-technology projects, including deployments, upgrades, migrations, and process improvements.
- Coordinate project tasks, perform testing, document changes, communicate progress and blockers, and provide handoff information to IT leadership and support teams.
- Coordinate with technology vendors on technical support cases, troubleshooting, equipment repairs or replacements, and implementation activities.
- As assigned, assist with engineering applications, specialized workstations, and lab or production computers, with the support scope defined jointly by IT leadership and Engineering.
Required Qualifications & Skills- Education: Bachelor's degree in computer science, Information Technology, Network Engineering, or a related technical discipline (or equivalent hands-on experience).
- Experience: Typically, 3-5 years of hands-on experience across systems administration, network support, infrastructure operations, or enterprise IT support; engineering, manufacturing, or regulated environments are a plus.
- Network Skills: Practical experience troubleshooting switches, firewalls, wireless networks, VLANs, DNS/DHCP, VPNs, and common connectivity issues; familiarity with routing and network security fundamentals.
- Systems Skills: Working knowledge of Windows administration, endpoint management, identity and access management, Linux basics, and virtualization or cloud systems; ability to diagnose and resolve cross-platform issues.
- Scripting & Automation: Ability to create, test, troubleshoot, and document scripts that automate recurring IT tasks using an appropriate scripting language.
- Security Operations: Experience using endpoint security tools, reviewing alerts and logs, and following documented response procedures.
- U.S. Person Status: Required due to access to export-controlled data (ITAR/EAR). A security clearance is not required for this position.
Preferred Experience & Certifications- Experience with Google Cloud administration and Microsoft Azure.
- Prior defense-industry experience or familiarity with NIST SP 800-171, CMMC, or ITAR/EAR environments.
- Certifications:
- Cisco Certified Network Associate (CCNA) or equivalent practical networking experience
- CompTIA Security+ or Network+
- Relevant Microsoft, Google Workspace, Linux, or endpoint-management certifications
- Relevant cloud or cybersecurity operations certification
Help us deploy and scale space infrastructure that will drive our utilization of space forward! We offer a highly competitive benefits package including access to comprehensive medical, dental, and vision coverage, 401(k) retirement plan, life insurance, and paid parental leave, in addition to other benefits. 
