A Day in the Life of an IT Infrastructure Engineer: - Provide support and guidance to level I support technician(s) for complex problems and issues
- Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support
- Manages departmental activities in support of internal & external customers per SLA's (Service Level Agreements) & OLA's (Operational Level Agreements).
- Oversee the daily management of enterprise class computing platforms with a focus on configuration management, performance/availability and resource management.
- Coordinate and maintain a 7X24X365 support function that responds to incident notification within 15 minutes of every occurrence within the department's scope.
- Provide excellent Customer Service by effectively communicating with users throughout resolution process
- Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
- Works on ServiceDesk, Information Technology systems, Networks, Security and other administrative related projects as assigned
What You Have:- Bachelor's degree or equivalent experience
- 5 - 7 Years working of experience in support and support management
- Collaborative and willing to work as a team
- Mentoring and training skills
- Solid working knowledge of computer hardware, Office 365, Azure, Palo Alto Prisma and strong technical acumen in Network protocols (layer 1-3)
- Ability to work independently
- Proficient verbal and written communication skills and the ability to create technical documents.
- Must be organized and detail oriented.
- Strong customer service and problem-solving skills
- Excellent time management skills, ability to multi-task and prioritize work
- Strong communication, interpersonal and analytical skills to effectively collaborate, build relationships and manage change
Base Salary Range: $100,000-$110,000
**This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.Our Commitment to Inclusion
We know that confidence gaps and imposter syndrome can get in the way of meeting amazing candidates.
Please apply even if you don't meet every single listed qualification. If you're excited about Fora's mission and believe you can make an impact, we want to hear from you.
We welcome candidates from all backgrounds - whether you're self-taught, a career changer, a military veteran, a bootcamp graduate, returning to the workforce after caregiving, or a former founder.
The Benefits of Working for Fora Financial:- Medical, Dental, Vision Coverage
- Life Insurance at No Cost to Employees
- Generous Time Off Plan Including Rollover Vacation Days
- Health Care and Dependent Care Flexible Spending
- Opportunity for Advancement
- Year End Bonus Eligibility
