Description
IT Infrastructure Engineer / Administrator
Are you an experienced infrastructure professional who enjoys designing, building, and maintaining reliable technology environments? Do you take pride in ownership, accountability, and delivering systems that are secure, scalable, and well-documented? Do you enjoy balancing strategic project work with the ongoing administration required to keep business-critical systems operating at peak performance?
If so, Dr. Tavel is seeking an IT Infrastructure Engineer / Administrator to lead the design, implementation, support, and long-term ownership of our core infrastructure platforms.
This position will play a critical role in modernizing and maintaining our server, virtualization, network, and cloud environments while supporting a multi-location retail organization spanning 29 locations and a corporate headquarters. The successful candidate will be responsible for designing and implementing improvements today while serving as the long-term owner of the infrastructure tomorrow.
This role reports directly to the Director of Information Technology and works closely with the Intune & Identity Administrator and Senior IT Support Administrator to ensure reliable, secure, and efficient technology services across the organization.
Company Facilities
Dr. Tavel currently operates:
• 29 retail locations throughout Indiana, primarily concentrated within the Indianapolis metropolitan area
• One corporate office that also houses an optical manufacturing laboratory
Expected Work Schedule
Monday through Friday, with participation in an on-call and after-hours support rotation as required.
Position Summary
The IT Infrastructure Engineer / Administrator serves as the primary owner of the organization's server, virtualization, storage, networking, and core infrastructure platforms.
This position is responsible for designing, implementing, administering, monitoring, and continuously improving technology systems that support business operations across all locations.
During the initial phase of the role, the primary focus will be infrastructure modernization projects, including network redesign, implementation of a standardized Ubiquiti infrastructure platform, server and virtualization improvements, and enhancement of operational resiliency.
Over time, the role will transition to approximately 90% administration and operational ownership and 10% engineering and project work, with ongoing responsibility for infrastructure planning, lifecycle management, optimization, and continuous improvement.
The successful candidate will be a self-starter capable of independently identifying opportunities, developing solutions, executing projects, and maintaining accountability for the systems under their ownership.
Key Responsibilities
Server Administration & Operational Ownership (75%)
• Serve as the primary administrator and owner of the organization's infrastructure platforms.
• Administer and maintain Microsoft Windows Server environments including Hyper-V virtualization infrastructure, virtual machines, clustering, and host lifecycle management.
• Administer enterprise storage systems and backup platforms.
• Monitor infrastructure health, performance, capacity, and reliability.
• Manage patching, upgrades, and maintenance activities across infrastructure platforms.
• Ensure systems remain secure, supported, and compliant with organizational standards.
• Develop and maintain infrastructure documentation, standards, and operational procedures.
• Participate in disaster recovery, business continuity, backup validation, and restoration testing.
• Maintain accountability for infrastructure uptime, reliability, and overall operational health.
Network Administration (15%)
• Serve as the design authority and administrator for the organization's Ubiquiti networking environment.
• Design, deploy, and maintain a standardized Ubiquiti platform across all retail and corporate locations.
• Implement and administer Ubiquiti gateways, switches, wireless access points, and centralized management systems.
• Develop network standards and best practices for retail and corporate operations.
• Configure and maintain routing, switching, wireless, VLAN segmentation, VPN technologies, and security controls.
• Monitor network performance and proactively address reliability or capacity concerns.
• Troubleshoot complex network and connectivity issues.
• Plan and execute infrastructure upgrades and lifecycle replacement initiatives.
Infrastructure Engineering & Strategic Projects (10%)
• Lead infrastructure modernization initiatives and strategic technology projects.
• Design and implement highly available and resilient infrastructure solutions.
• Evaluate emerging technologies and recommend improvements.
• Support future cloud adoption and hybrid infrastructure initiatives.
• Develop infrastructure roadmaps and lifecycle management plans.
• Partner with vendors and technology providers on implementation projects.
• Participate in architecture discussions and technology planning efforts.
Microsoft 365 & Identity Support
While not the primary focus of the role, the IT Infrastructure Engineer / Administrator should possess working knowledge of modern Microsoft cloud technologies and be capable of supporting related initiatives when required.
Responsibilities include:
• Working knowledge of Microsoft 365 administration
• Familiarity with Microsoft Intune device management
• Understanding of Microsoft Entra ID identity and access management
• Support for hybrid identity and authentication integrations
• Collaboration with the Intune & Identity Administrator on cross-functional projects and troubleshooting
Required Qualifications
• Minimum 5 years of progressive experience in systems administration, infrastructure administration, network administration, or related roles.
• Demonstrated experience administering Microsoft Windows Server environments.
• Strong experience with Hyper-V virtualization technologies.
• Experience supporting enterprise networking environments.
• Experience configuring and administering firewalls, switches, wireless infrastructure, and VPN technologies.
• Experience administering Active Directory and Group Policy.
• Experience working with backup and disaster recovery solutions.
• Strong troubleshooting and root-cause analysis skills.
• Ability to work independently with minimal supervision.
• Strong organizational and project management skills.
• Excellent written, verbal, and interpersonal communication skills.
Preferred Qualifications
• Experience implementing and administering Ubiquiti networking solutions at scale.
• Experience with Windows Failover Clustering.
• Experience with Storage Area Networks (SANs).
• Experience administering Microsoft Azure environments.
• Experience with Microsoft Entra ID.
• Experience with Microsoft Intune.
• Experience with Veeam, Cohesity, Rubrik, or similar backup solutions.
• Experience with PowerShell automation and scripting.
• Experience supporting retail, healthcare, manufacturing, or other distributed business environments.
• Microsoft, VMware, Cisco, Ubiquiti, or related industry certifications.
Success in This Role
The successful candidate will become the trusted owner of infrastructure services across the organization.
Performance will be measured through:
• Reliability and availability of infrastructure platforms
• Successful completion of infrastructure modernization projects
• Stability and performance of the organization's network environment
• Effective management of Windows Server and Hyper-V environments
• Proactive identification and mitigation of infrastructure risks
• Accuracy and completeness of documentation
• Security, resiliency, and maintainability of implemented solutions
• Ability to independently manage systems and projects from planning through completion
• Reduction of infrastructure-related outages and operational disruptions
Our Ideal Candidate
The ideal candidate is equally comfortable designing a new solution, implementing it, documenting it, and maintaining it over the long term.
They take ownership of the systems under their care, proactively identify opportunities for improvement, and understand that infrastructure excellence requires both strategic engineering and disciplined administration.
They are self-motivated, technically curious, highly accountable, and capable of independently managing complex projects while maintaining reliable day-to-day operations.
Benefits
• Paid Time Off and Company Paid Holidays
• 401(k)
• Health, Rx, and Dental Insurance
• 100% Paid Parental Leave
• Vision Perk: Free eye exams and glasses for you plus significant discounts for family members
• Company Paid Life Insurance
Compensation
Salary Range: $85,000 - $100,000 annually, commensurate with experience, technical expertise, certifications, and demonstrated success administering and engineering enterprise infrastructure environments.
Why This Role Matters
The IT Infrastructure Engineer / Administrator is responsible for the technology foundation that supports every employee, retail location, manufacturing operation, and business process throughout Dr. Tavel.
From Windows Server and Hyper-V to networking and cloud integration, this individual designs, builds, and maintains the infrastructure that keeps the organization running while positioning it for future growth. Their success directly impacts system reliability, operational efficiency, security, scalability, and business continuity across the enterprise.
