Location: Hybrid 3 days a week in-office (NYC, Denver, CO or Charlotte, NC)
Position SummaryThe IT Engineer I is an IT professional responsible for supporting and maintaining end-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer I partners closely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation.
Position Responsibilities: - Serve as a primary escalation point for the Helpdesk team for advanced end-user issues requiring deeper technical investigation
- Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning
- Assist in managing endpoint devices using MDM tools to ensure a secure, consistent user experience
- Execute onboarding and offboarding workflows in accordance with documented processes and compliance requirements
- Partner with internal teams to support the rollout and adoption of new software tools and systems
- Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software
- Support remote employees across a distributed workforce, ensuring timely and effective issue resolution
- Contribute to process improvements by identifying recurring issues and recommending systemic solutions
- Create and maintain end-user and internal IT documentation to support operational efficiency and knowledge sharing
- Assist with deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers
- Utilize basic scripting (e.g., Bash, PowerShell, or Python) to support automation and task efficiency where applicable
- Participate in off-hours or on-call support rotations as required
Required Qualifications: - 3-4 years of experience in systems administration, or a related technical role
- Customer-oriented mindset with a focus on timely, high-quality problem resolution
- Hands-on experience supporting end users in a remote or distributed environment
- Working knowledge of:
- Identity and access management concepts
- SaaS application support and administration
- Endpoint management using an MDM solution
- Experience with Office 365 administration and troubleshooting
- Experience supporting Mac hardware and macOS
- Experience supporting Windows hardware and OS
- Familiarity with user provisioning and deprovisioning workflows in an SSO platform (e.g., Okta, OneLogin, Auth0)
- Exposure to ticketing systems such as Jira Service Desk or similar
- Basic scripting ability in Bash, PowerShell, Python, or similar (or demonstrated interest in developing these skills)
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally
New York, NY Salary Range
$92,000-$115,000 USD
Denver, CO Salary Range
$84,400-$105,500 USD
Charlotte, NC Salary Range
$76,800-$96,000 USD
All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
