JOB SUMMARY: The IT Engineer is a member of the ATS IT engineering (DevOps) team and is responsible for designing, building, securing, and maintaining the infrastructure that supports ATS offices, business units, and job sites across the country. The IT Engineer serves as the escalation point for the IT Support team, owns scheduled preventative maintenance, delivers infrastructure projects from planning through handoff, and identifies initiatives that expand the department's capabilities and efficiencies.
DUTIES AND RESPONSIBILITIES: - Monitor system and network health and performance, and address issues before they affect users
- Manage user accounts, groups, and access permissions
- Ensure compliance with company policies, security standards, and industry regulations
- Specify, order, install, and configure hardware and software, including PCs, servers, switches, and routers
- Identify, propose, and implement projects that improve efficiency and expand the department's capabilities
- Administer server and virtualization infrastructure (Windows Server, Hyper-V), including capacity planning and identifying and retiring unused or unmanaged systems
- Manage backup and recovery systems, monitor job health and storage capacity, and contribute to disaster recovery and business continuity planning
- Plan and deploy IT for new offices, office moves and tenant improvements, server rooms, and temporary job-site trailers, including internet circuits, cellular gateways, network equipment, phones, printers, and physical security systems (access control, cameras, intercoms)
- Support security operations, including endpoint protection, log monitoring, vulnerability remediation, certificate lifecycle management, privileged account management, and review of firewall/VPN requests that could expose ATS or customer networks
- Assist with customer security questionnaires, third-party assessments, and cyber insurance reviews
- Serve as the escalation point for the IT Support team, troubleshooting and resolving complex technical issues
- Coordinate with vendors, carriers, and resellers on quotes, warranty cases, and escalated technical issues
- Create and maintain process guides and knowledge base articles so Support staff and field employees can follow established standards
SKILLS AND ABILITIES: - Proven troubleshooting skills, including diagnosing and resolving technical issues
- Excellent verbal and written communication skills, including clear documentation, change notices, and ticket notes for technical and non-technical audiences
- Proficiency with Windows desktop and server operating systems and Active Directory
- Ability to work independently with minimal supervision and collaboratively as part of a team
- Strong understanding of TCP/IP networking, including VLANs, firewalls, VPN, and wireless
- Solid understanding of computer hardware, peripherals, and mobile devices
- Working knowledge of Microsoft Office applications, databases, and remote support tools
- Ability to work in a fast-paced, deadline-driven environment
- Ability to follow instructions and established processes
- Strong sense of ownership: proactively communicates status, completes assigned maintenance on schedule, and closes the loop with stakeholders
- Experience administering Microsoft 365, Entra ID, and Intune
- Experience with Cisco Meraki or similar enterprise network equipment
- Experience with virtualization (Hyper-V or VMware), storage, and enterprise backup solutions
- Follows change management practices, including testing changes in a limited scope before broad rollout
- Familiarity with building automation and OT systems (e.g., Alerton, Delta, Tridium Niagara, BACnet) is a plus
- Annual base salary ranges from $65,000 - $150,000 depending on experience
- Additional information about our benefits
WORK ENVIRONMENT AND PHYSICAL DEMANDS: This position works primarily in an office environment with extensive use of a computer and IT peripheral equipment. Work may also take place in server rooms, construction areas, and job-site trailers, and may include installing and racking network and server equipment and lifting equipment weighing up to 50 lbs.
COMPENSATION AND BENEFITS • Annual base salary ranges from $65,000 - $150,000 depending on experience
• Additional information about our benefits
POSITION TYPE AND HOURS - Full-time, exempt
- Typical Monday - Friday, 8 AM to 5 PM Pacific Time
- requires occasional travel to other ATS offices and job sites for new office setups, server room work, and on-site support
- Associate degree or higher in information technology or a related field, or an equivalent combination of education, experience, and certifications
CREDENTIALS AND EXPERIENCE • Associate degree or higher in information technology or a related field, or an equivalent combination of education, experience, and certifications
The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
