IT Customer Support - Journey

Salary : $74,268.00 - $99,924.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: ITD_ITCSJ_#1104_2026
Department: Washington State Patrol
Division: Information Technology Division
Opening Date: 10/30/2026
Closing Date: 11/8/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
If you answer YES to any of these questions this is the perfect opportunity for you!

• Are you a self-starter with strong leadership skills?
• Do you thrive in a team environment?
• Do you want a position with career growth opportunities?

Duties
The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals. As an IT Customer Support - Journey, this position directly supports the WSP's mission, vision, and goals as well as the Information Technology Division's (ITD) mission to deliver and support the best technology to enable our customers to provide safe, effective, and efficient services.

Our new teammate will be able to:

• Provide guidance and elevated technical support to the other CSU Technicians.
• Acts as a technical resource to the other technicians.
• Ensure compliance with best practices and applicable policies.
• Trains, coaches, and mentors the other CSU technicians.
• Implements Lean process improvements in the work order processing.
• Provides technical expertise and support services for major systems, databases, and/or information technology projects that impact mission critical agency programs.
• This position performs advanced customers service work to meet customer needs.
• Uses broad technical and specialized knowledge of the agency's mission and business needs to successfully support customers.
• Acts as a liaison between CSU and other ITD units to improve the daily workflow and overall communications between units.
• Prepares and distributes communication technology related issues complete with background, options, risks, and recommendations to the organizational chain of command.
• Assist in developing and implementing IT standards, methods, tools, procedures, and processes.
• Coordinates with IO to create, test, troubleshoot, modify, and maintain computer images used on WSP devices.
• Process new iPhone, air card, hotspot, MiFi, accessory purchase requests.
• Manage all Verizon, T-Mobile, and AT&T accounts.
• Process hardware and software upgrades.
• Maintain Apps, Apple business manager.
• Process iPhone destruction requests.

Qualifications

Required Qualifications:

• Four (4) years of entry-level experience as an IT professional in an enterprise organization supporting 24x7 critical systems OR
  • An Associate's degree or higher in Computer Science or Information Technology OR
  • Completion of a two (2) year accredited vocational training program in information technology or related program
    • Working experience may be substituted for education year for year.
• Three (3) years' experience in the support and use of the following technologies/software:
  • Microsoft Windows 10 or higher operating systems.
  • Microsoft Office products.
  • Wireless devices.
  • Network connectivity
  • Smart device technology.
  • Enterprise Mobility Management technology.
• Two (2) years of intermediate-level experience as an IT professional in an enterprise organization (can include consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology).

The full position description is available upon request.

Supplemental Information

NOTE: This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to here. A hybrid work schedule may be available after training and/or probationary period has been successfully completed.
Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please to determine your eligibility.
For more information regarding how to apply for this position, please click here.
Questions?

Please contact Aleesha Brown at (360) 704-2312 or via e-mail at
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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

2250-1 No additional point value is given for questions 1-3. Have you ever worked for the Washington State Patrol (WSP)?

• Yes
• No

02

2250-2 If you answered "yes" to question #1, what month/year were you last employed with WSP?
03

2250-3 If you answered "yes" to question #1, what district/division were you assigned to prior to separation from WSP?
04

+WSP-PBE01 - The Washington State Patrol has strict hiring standards for all employees within our agency. Carefully review questions 5 - 23 and respond honestly. If you