Who You Will Work With: The vacant Change Management Lead role will report to the Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems
What You Will Do: - The Technology Change management, Lead is responsible for leading and governing the ITSM Change management practice, ensuring that all technology changes are assessed, prioritized, and executed in a controlled manner to minimize risk and maintain stability
- This role drives a disciplined, ITIL-aligned Change management approach across the enterprise, partnering with engineering, platform, and operations teams to enable safe, reliable, and efficient delivery of changes impacting production and non-production environments
- Lead and enforce Change management governance, ensuring all changes follow defined processes, controls, and approval mechanisms to minimize operational and reputational risk.
- Assess and authorize Change requests; ensure risks, dependencies, and impacts are understood and mitigated before execution.
- Chair and facilitate CAB forums, driving effective decision-making and alignment across stakeholders for high-risk or complex changes.
- Own change calendars and scheduling; ensure visibility of cross-functional dependencies and alignment with business priorities.
- Maintain and evolve Change management processes aligned to ITIL best practices; drive improvements to efficiency, risk management, and delivery outcomes.
- Develop and deliver reporting on Change performance, risks, and KPIs; provide clear insights to operational and senior leadership.
What You Bring:- 5 years of experience administering Change Management in a mature ITSM practice
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
What We're Offering:The hiring range for this position is $100,000 - $125,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
Additional Pre-Employment Requirements:To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
