IT Business Analyst

Benesch is proud to announce the opening for an IT Business Analyst in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary:

Do you thrive on defining problems, aligning solutions and resolving inefficiencies between technology and business units within an organization? Is one of your strengths developing strong internal partnerships in order to assist business units to improve their use of technology and help drive innovative and cutting-edge ideas for next level solutions? Then our IT Business Analyst opportunity may be the next position you've been looking for in your career growth.

The IT Business Analyst plays a critical role in bridging the gap between the Firm's business needs and technical capabilities. This individual is responsible for identifying, analyzing, and documenting business and system processes and requirements to streamline operations and improve efficiency. By developing strong relationships across the organization, the BA ensures that technology solutions align with the Firm's strategic goals, providing insights and driving innovation. This role requires a collaborative, detail-oriented professional with a deep understanding of business processes and the ability to transform them into actionable technology solutions.

POSITION RESPONSIBILITIES

1. Conducts in-depth analysis of business processes, data flows, and system landscapes, identifying inefficiencies and opportunities for improvement.
2. Documents current and future-state processes, develop functional and technical requirements and, in partnership with PMO resources, create workflows to support project execution.
3. Facilitates workshops and meetings to gather requirements, identify gaps, and develops functional consensus among stakeholders.
4. Oversees the requirements gathering and documentation of functional and technical specifications for projects. Work closely with PMO to turn these requirements into detailed project plans.
5. Drives process improvement initiatives to eliminate system complexities, improve user experience, and increase operational efficiency.
6. Maintain strong partnerships with key business and technical stakeholders, including attorneys, administrative staff, and professional teams, to understand business needs, strategies, and priorities.
7. Contributes to regular discussions to identify opportunities for IT to deliver value through innovation, process improvement, or enhanced capabilities.
8. Serves as a collaborative bridge between the IT department and the Firm's business units to align technology initiatives with organizational goals.
9. Ensures end-user satisfaction by translating business needs into IT deliverables and maintaining open lines of communication throughout projects.
10. Supports the Firm's change management initiatives, ensuring smooth adoption of new systems, tools, or processes.
11. Assists in creating user training materials and conducting training sessions for end-users and technical teams.
12. Develops a comprehensive understanding of the Firm's key applications, including legal practice management systems, document management systems, timekeeping tools, and collaboration platforms.
13. Maintains standard operating procedures, user manuals, and documentation for application systems and workflows.

KEY COMPETENCIES

Strong critical thinking and analytical skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.

Exceptional written and oral communication skills, capable of effectively interacting with all levels of business stakeholders.

Proven ability to map, analyze, and optimize business processes, as well as implement innovative solutions.

Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Knowledge of the Systems Development Life Cycle (SDLC) and project management principles.

Proactive, customer-oriented mindset with a focus on driving solutions and achieving results.

Strong interpersonal skills to foster collaboration and build consensus among diverse teams.

Experience in change management, particularly in implementing new systems or processes.

QUALIFICATIONS

A Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field, or 5+ years of equivalent work experience in IT and business/industry roles, with at least 2 years of experience in business analysis or business relationship management. Demonstrated experience with business process analysis and improvement. Familiarity with full-service law firm technologies and processes is a plus. Change management certification (ProSci CMP or similar) is a plus.

The salary range for this position is $81K to $96K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.