Location:Rosedale Office Building
Department:Enterprise Systems
Shift:First Shift (United States of America)
Standard Weekly Hours:40
Summary:In your first 6-12 months, you will:- Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets
- Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities
- Elevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processes
- Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders
- Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes
- Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice
What You'll BringQualifications- Minimum 2 years of direct Hardware or IT Asset Management experience
- Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes
- Associate Degree in Business, Information Systems, or a related field
Equivalent Experience:- In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma
Preferred Qualifications- 3-5 years of hands-on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experience
- Strong working knowledge of ServiceNow ITAM, especially HAM Pro or Enterprise
- Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
- Proven ability to analyze complex datasets and translate findings into actionable business improvements
Nice to Have- Experience with Software Asset Management (SAM) and integration into a mature ITAM program
- Relevant certifications (e.g., ITIL, CSAM, CHAMP, CITAM)
- Experience in healthcare or regulated environments
- Passion for continuous improvement and building scalable, sustainable processes
What We Offer- Meaningful work that directly supports patient safety and care outcomes
- A collaborative culture grounded in accountability, innovation, and shared purpose
- Competitive compensation aligned to experience and impact
- Comprehensive benefits: health, dental, vision, and retirement plans
- Professional growth through certifications, training, and career development
- Strong work-life balance with a consistent first-shift schedule
- A team that values your ideas, voice, and development
Ready to Make an Impact?If you're ready to build smarter systems, drive meaningful change, and contribute to a mission that truly matters, we'd love to hear from you.
Apply today and help us deliver technology that empowers exceptional care. 
