ServiceNow Application Operations

StradIT

• $100K — $130K *
Dallas, TX 75217In-Person
Information Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years of IT management experience with a focus on IT applications operations
  • Bachelor's or Master's degree in Computer Science or a related field
  • Deep expertise in ServiceNow platform architecture and industry best practices
  • Proficient in ITSM processes, JavaScript, and REST APIs
  • Knowledge of third-party integrations and compliance standards
  • ServiceNow System Administrator certification (CSA) required
  • Strong ability to handle multiple priorities and projects effectively

Responsibilities

  • Manage IT applications operations and ensure optimal performance
  • Oversee the implementation and configuration of ServiceNow solutions
  • Develop and maintain integrations with third-party systems
  • Lead stakeholder communication to align IT strategies with business goals
  • Facilitate audit activities and ensure compliance with industry standards
  • Act as a mentor and guide for team members on best practices

Benefits

  • Opportunities for professional development and certifications
  • Work on cutting-edge technologies including AI/ML capabilities
  • Flexible work arrangements to promote work-life balance
  • Engagement with cross-functional teams and diverse project scopes
  • Supportive company culture with emphasis on continuous learning
Full Job Description
  • At least 12+. of experience in IT management with focus on IT Applications operations
  • Bachelors or Masters in Computer Science or equivalent
  • Excellent understanding of ServiceNow platform architecture, and best practices
  • Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
  • Understanding of third-party integrations
  • Certifications: ServiceNow System Administrator (CSA)
  • Highly experienced with stakeholder communication, knowledge of compliance standards, and handling audit activities
  • Adept in handling multiple competing priorities and project deliverables
  • Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences

Requirements
  • ServiceNow Development; AI/ML capabilities
  • Certifications: Application Development (CAD); ServiceNow Implementation Specialist (CIS) -Discovery, CMDB; ITIL
* Ladders Estimates

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