8+ years of experience in workflow automation, software engineering, or AI solutions delivery.
Proven ability to architect and maintain production-grade automation ecosystems.
Experience leading cross-functional teams and providing technical direction.
Proficiency with generative AI platforms and enterprise automation suites.
Working knowledge of REST APIs, SQL, and scripting languages.
Strong background in business process assessment and value realization.
Responsibilities
Collaborate with stakeholders to analyze workflows and capture requirements for automation initiatives.
Act as the primary technical expert for automation and AI practices, modernizing operations.
Direct the full lifecycle of solution architecture, ensuring compliance with standards.
Oversee system configuration, software development, and user adoption processes.
Benefits
Opportunity to lead innovative automation and AI projects.
Engagement with cutting-edge technologies and platforms.
Collaboration with diverse teams across the enterprise.
Focus on continuous improvement and operational excellence.
Full Job Description
Job Description
Summary: The Manager, Intelligent Automation & AI Solutions is a hands-on technical leader who drives the discovery, architecture, and implementation of scalable automation and AI-powered workflow systems to elevate operational performance, service quality, and stakeholder experiences. The ideal candidate combines automation engineering expertise, business process improvement skills, strong delivery execution, and the ability to communicate effectively with both operational and executive stakeholders.
Duties and Responsibilities:
Strategic Partnership & Delivery - Collaborates directly with enterprise stakeholders to analyze operational workflows, capture requirements, and direct the end-to-end lifecycle, from design and build through deployment and ongoing refinement of enterprise automation initiatives.
Technical SME & Solution Scope - Serves as the primary technical subject matter expert for the Automation & AI practice, modernizing business operations via workflow orchestration, robotic process automation (RPA), low-code tools, modern APIs, system integrations, intelligent document processing (IDP), and enterprise-approved AI platforms.
Full Lifecycle & Governance - Directs solution architecture, system configuration, software development, quality assurance, release management, operational support, and user adoption, ensuring strict adherence to cybersecurity, data privacy, and compliance standards.
Qualifications:
8+ years of progressive experience across workflow automation, software engineering, intelligent automation, AI solutions delivery, or related technical domains.
Proven track record architecting, building, deploying, and maintaining production-grade automation ecosystems.
Demonstrated experience guiding cross-functional teams and providing technical direction on enterprise programs.
Practical proficiency with modern generative and agentic platforms (such as Google Gemini / Vertex AI, Microsoft Copilot Studio, or adjacent LLM orchestration frameworks) alongside enterprise automation suites (such as Microsoft Power Platform, UiPath, Automation Anywhere, Blue Prism, etc.).
Working expertise with REST APIs, system integrations, SQL, scripting languages, webhooks, prompt engineering, Retrieval-Augmented Generation (RAG), vector search paradigms, and Identity & Access Management (IAM) security frameworks.
Strong background in business process assessment, requirements gathering, and quantifiable value realization.
Education:
Required:
Leadership experience
Bachelor's degree in Computer Science, Information Systems, Engineering, Analytics, Business, Operations, or a related discipline (or equivalent practical experience/training).
Preferred:
Industry certifications in enterprise automation tools, cloud ecosystems, AI applications, software architecture, Lean/Six Sigma/process improvement, project delivery, or enterprise architecture.
Specialized Skills:
Ability to lead automation initiatives from discovery through deployment and continuous improvement.
Strong business process analysis and process improvement skills.
Ability to communicate technical concepts and solution tradeoffs to technical and non-technical audiences.
Strong problem-solving, prioritization, documentation, and project delivery skills.
Knowledge of secure development practices, access controls, data protection, change management, and operational resiliency.
Understanding of responsible AI principles, governance, monitoring, and human oversight.
Ability to operate effectively in a fast-growing and evolving environment.
Demonstrated ownership, accountability, and adaptability.
About ADT Inc.
ADT Inc. is a provider of security and automation solutions for homes and businesses in the United States and Canada. The company offers a range of products and services, including home security systems, home automation systems, and commercial security systems. ADT Inc. was founded in 1874 and is headquartered in Boca Raton, Florida.
