TeleTech

Instructional Designer

TeleTech$86K — $198K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of instructional design experience using ADDIE and adult learning methods
  • 5+ years designing instructor-led and web-based training
  • Background in technical writing and compliance review of training materials
  • Experience in developing a range of security training materials
  • Proficiency in analyzing data to identify learning gaps and enhance curriculum effectiveness
  • Experience managing and coordinating training programs across multiple stakeholders
  • Requires Secret clearance and a Bachelor's degree, along with completion of specific security training programs.

Responsibilities

  • Develop and deliver instructional materials for security and engineering staff
  • Facilitate varied course formats to ensure mission-ready training for personnel
  • Lead comprehensive instructional design efforts, creating new curricula and materials
  • Coordinate training schedules across multiple disciplines and international partners
  • Support assessment and reviews of multinational training activities to ensure objectives are met
  • Manage the development and implementation of annual security training programs
  • Work independently with minimal supervision to drive instructional initiatives.

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and support for work-life balance
  • Recognition awards for exceptional performance and values demonstration.
Full Job Description
Instructional Designer The Opportunity: Focus on developing and delivering instructional materials for security, export control, and engineering support staff by integrating computer-based tools and graphics. Facilitate a range of course formats to ensure security personnel receive mission-ready training. Lead comprehensive Instructional Systems Design (ISD) work by providing effective classroom techniques, developing new curriculum and supporting educational materials, and providing virtual instructional and facilitation support. Coordinate, monitor, and manage training schedules across multiple disciplines and with multiple international stakeholders. Support reviews and assessments of multinational training activities to confirm consistent application of training objectives and learning outcomes. Work independently without considerable direction. You Have: • 10+ years of experience performing instructional design tasks using the ADDIE method and adult learning methodologies in a professional environment • 5+ years of experience designing instructor-led and web-based training • Experience reviewing course guides, materials, or policies as a technical writer to ensure compliance, clarity, and formatting requirements • Experience developing security training materials, including in-person, virtual, and static or booth displays • Experience analyzing trend data to identify competency shortfalls, developing mitigation strategies, and incorporating them into holistic curriculum and evaluation tools for effectiveness and tracking • Experience developing, implementing, and tracking annual security training programs with trend analysis • Ability to coordinate effectively across government, contractor, and external stakeholders, prepare briefings, reports, standard operating procedures, and official correspondence, and lead a team in fast-paced classified environments • Secret clearance • Bachelor's degree • Completion of the Developing a Security Education and Training Program (GS104.16) Course Nice If You Have: • Experience leading teams with a globalized target audience, including foreign partners, and with administrative duties such as scheduling execution of security-related meetings, conferences, and other events or activities • Knowledge of security protocols such as security checks, oversight of secure spaces, and visitor access and badging • Knowledge of U.S. international or foreign affairs objectives, the Arms Export Control Act (AECA), and Foreign Military Sales (FMS) processes • Knowledge of international relations policy objectives within security assistance • Knowledge of DoDM 5205.07 Volumes and Intelligence Community Directive (ICD) 705 • Ability to communicate and interact, both in writing and verbally, with colleagues, counterparts, senior officials in various U.S. and foreign government military or civilian agencies, and representatives of various cultures with tact and diplomacy on all occasions • Ability to think independently, take initiative, and work with minimal supervision • Master's degree • Adult Learning Theories and Implementation Certification • Ability to obtain an Acquisitions and Contracting Basics in the NISP (IS123.16), and Security Fundamentals Professional Certification (SFPC), or a Physical Security Certification (PSC), prior to hire date Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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