Job DescriptionIn the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
Required Skill and Experience• ServiceNow Certified Application Developer (CAD).
• Hands-on ServiceNow Scoped Application / Custom Application Development experience.
• Strong ServiceNow platform development skills including scripting, platform customization, and integrations and Workspace development.
• Experience designing, developing, and maintaining scalable, secure, and supportable ServiceNow applications.
• Strong understanding and implementation experience in:
• Incident Management
• Change Management
• Service Catalog
• Flow Designer
• Knowledge management.
• Proven ability to troubleshoot complex ServiceNow platform issues.
• Experience conducting code reviews and enforcing development standards, security, maintainability, and performance best practices.
• Strong analytical, problem-solving, and communication skills.
• Experience collaborating with technical and business stakeholders.
• Knowledge of responsible coding practices and technical debt management.
• Experience using AI-assisted development tools such as GitHub Copilot, ServiceNow AI, Amazon Q, or similar GenAI tools.
Preferred Skill and Experience• Experience with Platform Analytics and Data Visualization is good to have.
• Experience implementing Virtual Agent solutions will be preferred.
• Experience with Python development is good to have.
• Experience working with AWS services and cloud environments.
• Experience supporting enterprise-scale ServiceNow solutions hosted on AWS.
• ServiceNow implementation experience across multiple platform capabilities.
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
