6+ years in IT operations, systems administration, or end-user computing with 2-3 years in a leadership role
Hands-on experience with Active Directory and Microsoft Entra in a hybrid environment
Strong Microsoft 365 administration skills, including audit log review and eDiscovery
Proficient in Windows device administration and endpoint management tools like Intune
Experience with centralized logging and monitoring tools such as Splunk
Proven track record in managing IT vendors, contracts, and budgets
Strong service orientation and communication skills for non-technical users
Responsibilities
Lead daily helpdesk operations, ensuring timely resolution of issues and maintaining a healthy ticket queue
Own the full device lifecycle from procurement to secure disposal, maintaining accurate inventory
Manage conference room technology to ensure seamless meeting experiences
Plan and execute the transition to a fully cloud Microsoft Entra environment
Guide integration and automation between Rippling and Entra for employee account management
Execute endpoint security standards and monitor compliance
Plan and lead IT projects, keeping stakeholders informed on progress
Benefits
Health, dental, and vision plans
4 weeks of Paid Time Off for work-life balance
10 Paid Company Holidays plus 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in personal and work life
Full Job Description
Information Technology (IT) Manager to join our team. Reporting to the Sr. Manager of Enterprise Technology Operations & Information Security, this role leads Veracity's IT function - the people, devices, identity platform, and processes that let every employee do their job without technology getting in the way.
This is a working manager role with two connected mandates: running reliable day-to-day IT operations including helpdesk, device lifecycle, conference room technology, and onboarding and offboarding; and closing the gaps the team faces today - leading the move from a hybrid on-premises Active Directory environment to a fully cloud Microsoft Entra environment, automating the employee account lifecycle between Rippling and Entra, and building the policies, disaster recovery plans, and vendor management foundations IT needs to scale. The end goal is an IT function that is reliable, documented, secure, and does not depend on any single person.
Key Responsibilities
Team Leadership & Development
Hire, coach, schedule, and develop the IT team - setting clear priorities and performance expectations, building runbooks, cross-training to eliminate single-person coverage gaps, and running regular 1:1s and performance reviews
Mentor team members - identify learning opportunities, provide technical guidance, and support each person's growth
IT Operations & Support
Lead daily helpdesk operations - intake, triage, prioritization, assignment, and resolution against defined response and resolution targets - and serve as the escalation point for complex or sensitive issues; keep the queue healthy with no aging tickets and no silent drops
Route system and platform issues to the Enterprise Systems team per the defined routing standard while owning the user's experience through the handoff - and build and maintain a knowledge base and self-service resources so repeat issues get solved once
Own the full device lifecycle - procurement, imaging, deployment, maintenance, refresh, and secure disposal - across laptops, desktops, monitors, docking stations, phones, headsets, printers, and peripherals; maintain an accurate, auditable hardware inventory with device standardization, spare stock levels, warranties, and refresh cycles
Manage conference room and meeting technology - displays, cameras, audio, and Teams room equipment - so meetings start on time without IT in the room; support on-site network equipment and physical connectivity including switches, access points, cabling, and the wiring closet
Identity, Cloud & Microsoft 365
Plan and lead the transition from the hybrid on-premises Active Directory environment to a fully cloud Microsoft Entra environment - assessing dependencies, defining the roadmap and cutover plan, and retiring legacy infrastructure with minimal disruption
Guide the integration and automation between Rippling and Entra so employee accounts are provisioned, updated, and deprovisioned automatically from the HR system of record
Conduct Microsoft 365 investigations and discovery - running audits, reviewing user activity, searching Teams chats and email, recovering SharePoint and OneDrive items, and selecting the appropriate discovery tools for each request
Security, Monitoring & Resilience
Execute endpoint security standards including patching, encryption, antivirus, and compliance configuration - verify and report device compliance, remediate gaps, and escalate suspected incidents immediately per defined thresholds
Use centralized logging and monitoring tools such as Splunk to review system activity, troubleshoot issues, and identify and escalate potential security concerns
Define penetration testing scope in partnership with Information Security and prioritize and drive remediation of findings to closure
Establish, document, and regularly test disaster recovery plans
Support security awareness and phishing simulation programs at the user level
Planning, Vendors & Governance
Plan and lead IT projects - defining scope, priorities, timelines, resources, and accountability and keeping stakeholders informed on progress and risks
Manage IT vendor relationships, contract renewals, software licensing, and billing - keeping license counts right-sized, reconciling invoices, and tracking spend against budget
Develop, document, and maintain IT policies, procedures, and standards and keep them current as the environment changes
Onboarding, Offboarding & Training
Deliver a ready-to-work setup on day one for every new hire and complete offboarding access removal and device recovery on schedule with documented verification - partnering with People Operations to uphold onboarding and offboarding standards
Develop and deliver organization-wide IT training on company technology, software, and operating systems
Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
Required
6+ years in IT operations, systems administration, or end-user computing with at least 2-3 years leading a team or serving as an IT lead
Hands-on administration of Active Directory and Microsoft Entra in a hybrid environment with direct experience planning or executing a move toward cloud-only identity
Strong Microsoft 365 administration including audit log review and eDiscovery across Exchange Online, Teams, SharePoint, and OneDrive
Hands-on depth with Windows device administration, imaging and deployment tooling, and endpoint management such as Intune
Experience with centralized logging and monitoring tools such as Splunk
Experience writing IT policies and procedures and building and testing disaster recovery plans
Track record managing IT vendors, contracts, licensing, and budgets
Experience planning and delivering IT projects with defined scope, timelines, and accountability
Working knowledge of networking fundamentals - wireless, VPN, and local connectivity troubleshooting
Strong service orientation and communication skills - able to explain technology clearly to non-technical users and stay steady under pressure
Preferred
Experience integrating an HR system with Entra for automated account provisioning and deprovisioning - Rippling experience preferred
Experience scoping penetration tests and driving remediation or working closely with an Information Security team on SOC 2 or similar compliance frameworks
Experience developing and delivering end-user technology training
Experience supporting a multi-site or hybrid workforce
Insurance, financial services, or other regulated-industry background
Certifications: Microsoft MS-102, SC-300, or MD-102; CompTIA Network+ or Security+; ITIL Foundation; or Splunk Core Certified User
Perks
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
