Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
5+ years of progressive IT experience, focusing on systems and network administration.
Strong knowledge of Microsoft 365, Windows environments, and network security.
Proven ability to troubleshoot complex technical issues and manage competing priorities.
Excellent communication, organizational, and problem-solving skills.
Experience in healthcare or behavioral health technology environments preferred.
Familiarity with HIPAA security requirements preferred.
Responsibilities
Manage and maintain IT infrastructure, networks, hardware, software, and telecommunications systems.
Provide technical support and troubleshooting across multiple locations.
Administer Microsoft 365, Teams, SharePoint, and other organizational systems.
Oversee cybersecurity measures, data protection, system backups, and disaster recovery.
Support HIPAA compliance and information security requirements.
Coordinate technology projects, system upgrades, equipment procurement, and vendor relationships.
Provide technical guidance and training to employees.
Benefits
Medical, dental, and vision insurance
401(k) retirement savings plan
Paid vacation, sick time, and holidays
Employer-provided group life insurance
Short-term disability insurance
Flexible Spending Account (FSA)
Opportunities for professional development
Full Job Description
Information Technology (IT) Manager Health Management Systems of America (HMSA) Location: Hybrid Detroit, MI | Full-Time
Position Overview HMSA is seeking an experienced Information Technology Manager to oversee our technology infrastructure and support our staff. The position is supported by an external IT provider organization for escalated concerns and a telecom support team for phone issues. The position calls for 2 days per week in-house but occasionally requires after-hours support or unscheduled on-premises services.
The ideal candidate is a proactive, solutions-oriented professional who combines strong technical expertise with excellent communication and organizational skills. This position offers an opportunity to lead technology initiatives, strengthen system security, and support the continued growth of our organization.
Key Responsibilities
Manage and maintain IT infrastructure, networks, hardware, software, and telecommunications systems.
Provide technical support and troubleshooting across multiple locations.
Administer Microsoft 365, Teams, SharePoint, and other organizational systems.
Oversee cybersecurity measures, data protection, system backups, and disaster recovery.
Support HIPAA compliance and information security requirements.
Coordinate technology projects, system upgrades, equipment procurement, and vendor relationships.
Experience with Microsoft Hyper-V virtualization, including managing, maintaining, and troubleshooting virtual servers.
Working knowledge of Microsoft SQL Server, including database management, maintenance, backups, and performance monitoring.
Provide technical guidance and training to employees.
Participate in after-hours or on-call support for critical technology issues, as needed.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Minimum of five years of progressive IT experience, including systems and network administration.
Strong knowledge of Microsoft 365, Windows environments, network security, and IT infrastructure.
Demonstrated ability to troubleshoot complex technical issues and manage competing priorities.
Excellent communication, organizational, and problem-solving skills.
Experience in healthcare or behavioral health technology environments preferred.
Familiarity with HIPAA security requirements preferred.
Benefits & Perks HMSA offers a comprehensive benefits package including:
Medical, dental, and vision insurance
401(k) retirement savings plan
Paid vacation, sick time, and holidays
Employer-provided group life insurance
Short-term disability insurance
Flexible Spending Account (FSA)
Opportunities for professional development
Join Our Team At HMSA, your expertise will help support the technology and systems essential to the services we provide. We value professionals who take initiative, embrace challenges, and are committed to making a positive impact.
We invite qualified candidates to apply and explore a rewarding career with HMSA.
