What you'll doJoin an innovative IT support team dedicated to pushing the boundaries of technology. You will play a vital role in maintaining the integrity and efficiency of both classified and unclassified environments. This position reports to our IT Service Operations Manager and is accountable to the Information System Security Manager (ISSM) for security and compliance. We offer a fast-paced environment where your growth is prioritized through hands-on experience with modern technologies and platforms.
The day-to-day- Provide end-user support for classified and unclassified requests.
- Execute client system deployments and hardware refreshes.
- Perform secure data transfers between isolated networks.
- Manage user accounts and access controls in accordance with policies.
- Conduct software evaluations and provide technical application support.
- Maintain hardware inventory and detailed system documentation.
- Ensure all technical activities align with NIST Risk Management Framework (RMF) and ISSM established guidelines.
Additional Details- This position is site-based. Site-based employees work 3+ days (60%+) per week from a Viasat office or work location within a standard five-day work week. Viasat embraces a flexible work environment and onsite/hybrid work is determined by individual roles and teams. Relocation assistance is available pending eligibility.
What you'll need- Education: Completion of Bachelor's degree or higher in Information Technology or a related field.
- Experience: This role is intended for someone with 0-3 years of full-time, relevant industry experience.
- Citizenship: This position requires U.S. Citizenship.
- Clearance: This position requires an Active U.S. Secret Security Clearance.
- Additional:
- Familiarity with Windows 10/11 and Active Directory.
- Knowledge of NIST 800-53 or NIST 800-171 requirements.
- CompTIA Security+ or equivalent IAT Level II certification.
- Strong communication skills and a proactive approach to problem-solving.
- Ability to lift up to 35 pounds for hardware deployments.
What will help you on the job- 1+ years of experience working in classified IT/technical support.
- Experience with imaging tools and automated deployment software.
- Basic understanding of networking concepts and troubleshooting.
- Familiarity with Linux, Mac, or virtualization technologies.
Salary range$75,000.00 - $118,000.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $93,000.00- $139,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
