Radial

Incident Manager

Radial • $110K — $130K *
Boston, MA 02115In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4 years of experience managing change initiatives or significant program components
  • 5 years of experience leading a professional team towards business goals
  • 8 years of experience in the Information Technology sector of a large institution
  • Strong understanding of ITIL principles
  • Proficient in facilitating discussions among diverse stakeholder groups

Responsibilities

  • Manage complex incidents across various technologies and stakeholders
  • Lead major incidents, ensuring timely recovery and issue resolution
  • Coordinate incident management activities and ensure effective communication
  • Conduct post-action reviews to improve future incident responses
  • Communicate effectively with executive leadership regarding incident progress

Benefits

  • Join a growing team in one of the largest banks in the US
  • Opportunity to develop strong leadership skills in a high-stakes environment
  • Work on diverse technology incidents that enhance professional expertise
  • Engage with executive leadership, gaining visibility and experience
Full Job Description
Join a growing team at one of the largest US based banks. The IT Incident Manager is responsible for managing technology incidents across the portfolio. Must have the ability to manage complex incidents across many different technologies. The candidate will need strong facilitation and organization skills and preferably experience in incident management in prior job roles

Primary Responsibilities:
  • 5 or more years of experience with incident, problem, and change processes
  • Strong incident management skills, the ability to manage multiple complex technology incidents across many stakeholders
  • Broad understanding of the technology stock
  • Proficient with ITIL
  • Strong facilitation skills and organizational skills
  • Experience communicating to Executive leadership
  • This position will lead major incidents, coordinate activities, drive recovery, and follow up on post action reviews
Qualifications:
  • 4 years previous experience managing a change initiative or large component of a program
  • 5 years experience leading a team of professionals with individual and team objectives aligned to divisional/organizational business goals
  • 8 years experience working in the Information Technology field or division of a large institution
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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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