Inbound Sales Consultant - FL

Viking Cruises US

$80K — $190K *
Miami, FL 33186In-Person
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in sales or Account Executive role
  • Proven track record of exceeding sales KPIs
  • Strong telephone sales experience
  • Exceptional communication and negotiation skills
  • Ability to cultivate relationships with high-end clients
  • Flexible schedule including evenings and weekends
  • Technical proficiency with MS Word, Teams, and Outlook

Responsibilities

  • Curate unique travel experiences for affluent clients
  • Handle inbound sales inquiries and recommend travel options
  • Conduct follow-up calls to prospects and close sales
  • Deliver personalized travel recommendations based on client interests
  • Develop lasting client relationships to enhance loyalty
  • Explain cruise itineraries and pricing clearly
  • Maintain accurate records of client interactions and follow-ups

Benefits

  • Competitive compensation plan with potential earnings of $90,000 annually
  • Historical average commission of $53,000
  • 401(k) with company matching
  • Employee Stock Purchase Plan (ESPP) eligibility
  • Comprehensive health insurance with subsidized rates
  • Paid training with hourly pay and commission
  • Accrued paid vacation and sick leave
  • Free or discounted cruise opportunities
  • Subsidized gym memberships
  • Discounts on entertainment and travel services
Full Job Description
In this role you will:
  • Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
  • Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
  • Make follow-up outbound calls, overcome objections, and close the sale
  • Provide personalized recommendations based on guests' preferences and interests
  • Build lasting relationships to drive consumer loyalty
  • Explain cruise itineraries, onboard amenities, and pricing details
  • Maintain accurate records of interactions and follow up with leads
  • Enjoy working from home in a fully virtual environment
  • Continuously exercise high ethical standards
  • Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

To be successful you will need:
  • Experience as a telephone sales person or similar sales role
  • 5+ years experience as an Account Executive or in a similar sales role
  • Demonstrated success in meeting and exceeding monetary sales KPI metrics
  • Strong experience in making sales over the phone
  • Exceptional communication, negotiation, and interpersonal skills
  • Ability to build and maintain relationships with high-end clients
  • Flexibility in your schedule, to include evenings, weekends, and holidays
  • Discipline to work in a structured environment with schedule adherence standards
  • Previous sales experience with ability to close on the first call
  • Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
  • Must be able to provide:
    • A distraction-free workspace/environment (at home)
    • Space for a desktop computer with 2-3 monitors
    • Stable power source and internet connection:
      • Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)
  • Location: Florida, USA

What We Offer You:
  • Highly competitive compensation plan breakdown
    • Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
    • Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)
    • Employees are eligible for annual discretionary bonus.
    • 401(k) plan with company match.
    • Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.
  • Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
  • Paid training (hourly pay + guaranteed commission)
  • Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
  • Opportunity to take a free and/or discounted cruise.
  • Highly subsidized gym membership.
  • Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

#FL26

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