3-5 years in supply chain operations and enterprise technology implementation
Experience with data-driven risk management
Strong knowledge of supplier onboarding and risk assessment
Proven track record in managing complex implementations with external stakeholders
Ability to translate complex data into actionable insights
Familiarity with SaaS platforms like Salesforce or SAP
Bachelor's degree required; MBA or supply chain certification preferred
Responsibilities
Lead client-facing implementations of risk intelligence platforms
Guide clients through onboarding and go-live processes
Collaborate with Sales, Product, and Client Services teams
Translate client needs into platform design and risk strategies
Develop supply chain risk frameworks aligned with client goals
Support team members and foster professional growth
Document and improve internal processes for future implementations
Act as a feedback loop for platform enhancements based on client use cases
Benefits
Discretionary Time Off with no maximum limits
Industry-leading health, vision, and dental benefits
16 weeks of fully paid parental leave
Flexible hybrid work approach
Wellness stipends and dedicated programming
Career development programs with educational reimbursement
Full Job Description
Implementation Manager
Location: Vancouver BC or Toronto ON
Work Environment: Hybrid
Role Summary: We're looking for a strategic and collaborative Implementation Manager with deep expertise in risk management to join our team. This role will lead complex enterprise deployments of Exiger's cutting-edge SaaS platforms, helping clients operationalize supply chain risk management at scale. You'll serve as a subject matter expert and act as a trusted partner to global organizations, enabling them to visualize, assess, and mitigate risks across their extended supply networks.
What You'll Do:
Lead strategic, client-facing implementations of Exiger's risk intelligence platforms for large enterprise clients across industries
Guide clients through onboarding, configuration, and go-live processes, ensuring seamless rollout and rapid time-to-value
Collaborate closely with Sales, Product, and Client Services teams to translate client objectives into actionable implementation strategies
Act as a process expert-translating client needs into platform design decisions and risk mitigation strategies
Develop and deliver supply chain risk frameworks that align with client-specific compliance, resilience, and ESG goals
Support team members, fostering professional growth and ensuring alignment with best practices in Implementation and supply chain risk
Document and continuously improve internal processes to streamline future implementations and enhance client satisfaction
Act as a feedback loop between clients and internal teams to inform platform enhancements based on real-world use cases and risk scenarios
What You'll Need:
3-5 years of experience in supply chain operations, process optimization, and enterprise technology implementation
Proven experience in applying data-driven approaches to risk management and mitigation
Strong understanding of supplier onboarding, risk assessment, and lifecycle management
Demonstrated success managing complex, cross-functional implementations with external stakeholders in high-stakes environments
Ability to synthesize complex supply chain data and turn it into actionable insights for clients
Familiarity with SaaS platforms and tools like Salesforce, SAP, or other ERP plus project management systems
Bachelor's degree required; MBA, Supply Chain certification (e.g., APICS, CSCP), or engineering background a strong plus
High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.
Discretionary Time Off for all employees, with no maximum limits on time off
Industry leading health, vision, and dental benefits
Competitive compensation package
16 weeks of fully paid parental leave
Flexible, hybrid approach to working from home and in the office where applicable
Focus on wellness and employee health through stipends and dedicated wellness programming
Purposeful career development programs with reimbursement provided for educational certifications
#Li-Hybrid
This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 100,000-110,000 CAD annually, depending on qualifications.
About Exiger
Exiger is a global regulatory and financial crime, risk and compliance company. The company provides technology-enabled solutions to manage regulatory compliance, financial crime, and risk management. Exiger was founded in 2013 by Michael Beber and Brandon Daniels. The company is headquartered in New York City and has offices in Toronto, Vancouver, London, Hong Kong, Singapore, and Bucharest. Exiger's clients include financial institutions, corporations, and governments.
