1-5 years of project management and implementation experience
Familiarity with compliance, supply chain risk management, and third-party risk management
Bachelor's Degree in a relevant field
Proficient in Microsoft Office Suite and data analysis tools (Excel, Access, SQL, VBA)
Strong client management and presentation skills
Responsibilities
Lead the full implementation lifecycle from client onboarding to deployment
Serve as the primary client contact during implementation, ensuring satisfaction
Drive internal initiatives for consistent process standards
Provide training and support for effective product adoption
Prepare and deliver detailed project documentation and status reports
Maintain thorough knowledge of Exiger's core products and services
Collaborate with internal teams for seamless transitions between sales and implementation
Benefits
Competitive base salary
Performance incentives and recognition awards
Private medical, dental, and vision benefits
16 weeks of paid parental leave
Career development programs with educational reimbursement
Industry-leading health benefits
Discretionary Time Off with no maximum limits
Collaborative culture that values hustle and high performance
Full Job Description
Implementation Manager
Location: McLean, VA or Richmond, VA
Work Environment: Hybrid
Role Summary:
The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.
What You'll Do:
Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
Maintain a thorough knowledge of Exiger's Core products, services and strategic services
Ad-hoc and other projects and responsibilities may be added at the manager's discretion
Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.
Who You Are:
You possess a high level of initiative and self-motivation, especially in a team environment
You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance
You lead inspirational, tailored presentations in a customer-facing environment
You articulate complex ideas clearly and concisely, in written and verbal English
You balance multiple priorities while maintaining a strategic mindset
You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management
You have strong client/customer management skills
You have excellent presentation and facilitation skills
You demonstrated strength in issue management and customer relationship skills
What You'll Need:
Minimum 1-5 years of experience in project management and implementations
Experience with compliance, supply chain risk management, third-party risk management or due diligence
Consulting experience is a plus
Bachelor's Degree in a relevant field
Must be a US citizen
Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
Have the ability to perform data auditing and validation
To be proficient in Microsoft Office Suite
Familiarity with Project Management methodologies
Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Purposeful career development programs with reimbursement for educational certifications
Industry-leading health, vision, and dental benefits
Discretionary Time Off for all employees, with no maximum limits
A collaborative culture that celebrates hustle, heart, and high performance
#LI-Hybrid
About Exiger
Exiger is a global regulatory and financial crime, risk and compliance company. The company provides technology-enabled solutions to manage regulatory compliance, financial crime, and risk management. Exiger was founded in 2013 by Michael Beber and Brandon Daniels. The company is headquartered in New York City and has offices in Toronto, Vancouver, London, Hong Kong, Singapore, and Bucharest. Exiger's clients include financial institutions, corporations, and governments.
