4+ years of experience with strategic customers on technology solutions
Ability to understand complex business requirements and craft tailored solutions
Quick learner capable of explaining technical concepts to large clients
Proven project management skills and strong critical thinking abilities
Experience identifying and solving internal process inefficiencies
Superior verbal and written communication skills
Ability to operate independently in a fast-paced, ambiguous environment
Responsibilities
Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch
Develop, manage, and implement a customer's integration architecture and change management strategy
Partner with Sales and Technical Services teams to enhance the Stripe user journey
Engage with Product and Engineering teams to influence product strategy for large users
Collaborate on strategic projects to improve and scale implementation processes
Benefits
Collaborative work environment across multiple departments
Opportunity to influence product strategy for large clients
Engagement in strategic projects that enhance team operations
Exposure to a fast-paced, growth-oriented company culture
Full Job Description
What you'll do
As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients. Responsibilities
Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.
Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline.
Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.
Engage with Product and Engineering teams to help drive product strategy for large users.
Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements
4+ years of experience working with strategic customers on technology solutions, with a track record of top performance
Ability to understand complex business requirements and craft tailored solutions
Quick learner with the ability to explain technical concepts to Stripe's largest customers
Proven project management skills and strong critical thinking abilities
Experience identifying and solving internal process inefficiencies
Superior verbal and written communication skills
Ability to operate independently in a highly ambiguous and fast-paced environment
Preferred qualifications
Prior experience at a growth stage Internet/software company
Experience in the payments industry
Knowledge of APIs
Knowledge of SQL
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Stripe powers businesses all over the world, from the new startup that just launched yesterday to the Fortune 500 companies that we all know and love. Stripe is headquartered in San Francisco, with offices in Dublin, London, Paris, Singapore, Tokyo, and more.
