5-7 years of experience in Windows environments and imaging operations
2-3 years of management experience
Strong knowledge of imaging software, particularly Kofax Ascent Capture
Proven skills in people management and capacity planning
Bachelor's degree in Business or Computer Science, or equivalent experience
Flexibility for a 100% onsite role with minimal travel
Responsibilities
Drive daily operational excellence by overseeing imaging workflows and coaching team members
Manage financials and SLA reporting, ensuring billing accuracy and KPI updates
Safeguard chain of custody and compliance through strict adherence to security policies
Support program growth by collaborating on technical changes and onboarding new staff
Ensure backup leadership by managing resource allocation and system utilization
Benefits
Monday-Friday full weekday schedule (1st Shift)
Competitive compensation and benefits aligned with experience
Paid time off and holidays for work-life balance
Flexible work options to support work-life balance
Comprehensive health, wellness, and retirement plans
Opportunities for continuous learning and professional growth
Full Job Description
Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team.
As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you'll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup. Former employees of Pitney Bowes, Ricoh, Kofile Technologies, Exela Technologies, and Xerox are encouraged to apply.
What You'll Do (Responsibilities) In this role, you will:
Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.
What You'll Bring (Skills & Qualifications) The ideal candidate will have:
5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
Proven background in people management, capacity planning, and maintaining operational security/DR controls.
Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.
What We Offer (Benefits)
Monday-Friday full weekday schedule (1st Shift)
Compensation: $108,000.00/yr
Competitive compensation and benefits aligned with your experience.
Paid time off and holidays to support your work-life balance.
Flexible work options or alternative work options to support work-life balance (where applicable).
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth through our development programs.
Ready to take the lead in driving operational excellence? Apply today to join our team!
Category: Operations Group
About Iron Mountain
Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
