Iron Mountain is seeking a strategic
Imaging Operations Manager to join our Digital Solutions team.
As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you'll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup.
What You'll Do (Responsibilities) In this role, you will:
- Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
- Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
- Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
- Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
- Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.
What You'll Bring (Skills & Qualifications) The ideal candidate will have:
- 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
- Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
- Proven background in people management, capacity planning, and maintaining operational security/DR controls.
- Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
- Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.
What We Offer (Benefits)
- Monday-Friday full weekday schedule (100% onsite, multiple shift oversight)
- Medical, Dental, and Vision Insurance starting on Day One
- Paid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer Days
- Fidelity 401(k) with company match, Life Insurance, and Short-Term Disability
- Flexible Spending Account (FSA), Education Reimbursement, and Working Advantage discounts
- Career advancement opportunities and Employee Resource Groups
Ready to take the lead in driving operational excellence? Apply today to join our team!
Category: Operations Group
