Iron Mountain is seeking an influential Customer Success Manager to join our Entertainment Services team.
In this
on-site role, you will have the opportunity to serve as a strategic partner to high-value enterprise accounts, driving client loyalty, retention, and revenue expansion. Here, your ability to build meaningful relationships will connect customer business objectives with our comprehensive information management solutions, turning low-share accounts into thriving partnerships. You will play a vital role in elevating customer satisfaction while safeguarding key accounts in a supportive, growth-focused environment.
What You'll DoIn this role, you will:
- Drive Strategic Relationship Management: Cultivate long-term partnerships with key decision-makers, guiding business reviews and proactive communications to align our solutions with client goals.
- Uncover Account Growth Opportunities: Evaluate client requirements to identify new value streams, positioning alternative offerings to reactivate and expand low share-of-wallet accounts.
- Manage Renewals & Contract Negotiations: Partner with Account Executives on contract renewals and RFP processes, negotiating pricing and SLAs to protect and retain strategic accounts.
- Enable Sales Operations & Proposals: Utilize Salesforce and internal analytical tools to help develop account plans, Statements of Work (SOWs), and competitive proposal quotes.
- Resolve Client Escalations: Investigate service and billing challenges alongside cross-functional operations teams to quickly resolve issues for at-risk accounts.
What You'll BringThe ideal candidate will have:
- 3+ years of experience in customer success, strategic account management, or consultative sales support.
- Strong knowledge of information management solution workflows, systems, and enterprise contract renewal processes.
- Proven ability to conduct contract negotiations, manage SLAs, and resolve complex client escalations with senior decision-makers.
- 4-year college degree required.
- Ability to commute to this location, role is on-site.
What We Offer- Competitive compensation and benefits aligned with experience.
- Flexible work options/alternative work options to support work-life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Ready to build lasting client partnerships and accelerate your career? Click apply to connect with our team today!
Reasonably expected salary range: $93,400.00 - $124,500.00 + commissions.
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.Category: Sales
