5-7 years of experience in identity management and Active Directory administration
Extensive knowledge of PowerShell scripting and automation
Experience with Tier 2/Tier 3 system administration
Proficient in troubleshooting user and system issues
Strong communication skills for customer interaction
Experience with IT Service Management tools like ServiceNow
Bachelor's degree or equivalent experience in a related field
Responsibilities
Troubleshoot authentication issues by remotely accessing user endpoints
Implement and maintain identity management systems
Differentiate between user-specific and enterprise-wide problems
Coordinate with stakeholders to analyze and resolve incident tickets
Build and deploy Domain Controllers remotely
Provide technical reports for root cause analysis and process improvements
Mentor junior team members and update operational documentation
Benefits
Health, Dental, and Vision insurance
401(k) matching
Accrued Paid Time Off (PTO)
Short-Term and Long-Term Disability Insurance
Life Insurance
Referral bonuses
Professional development reimbursement
Full Job Description
**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**
D2 is seeking a Identity Management/Active Directory Systems Administrator Subject Matter Expert (SME) to partner on a large enterprise IT contract for the DOD. Administrator will be responsible for maintaining existing enterprise identity management solutions, troubleshoot incidents, and assist with transitioning new capabilities from the engineering team to production. Duties will include validating the health and status, operations, and maintenance of identity management systems such as Active Directory, Azure Active Directory, Azure Active Directory Connect (AADC), Active Directory Federation Services (ADFS), ADFS Web Application Proxy (WAP), Quest Active Roles Server (ARS), Microsoft Identity Manager (MIM), Forefront Identity Manager (FIM), LDAP Border Directory Systems (AD Lightweight Directory Services, Radiant Logic, VDS etc.). This individual will work in a team environment supporting a large enterprise spanning multiple enclaves and sites.
This is a 100% on-site position.
Primary Responsibilities
Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical configuration, rebooting, and other remedial actions to assist with troubleshooting authentication anomalies.
Provide support for implementing, troubleshooting and maintaining identity management systems.
Rapidly distinguish isolated user problems from enterprise-wide application/system problems and provide recommended solutions.
Coordinate with stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Build and deploy Domain Controllers and other identity management servers through remote means at customer sites utilizing approved installation procedures.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Mentor junior team members.
Update operations and maintenance documentation for 24/7/365 IT Operations Center (ITOC) personnel.
Support operations across multiple geographic locations and network classifications.
Work with Operations, Engineering, and vendor support to develop solutions to complex technical issues.
Work independently and as part of a team located at multiple sites/time zones.
Basic Qualifications
Extensive experience with PowerShell commands and scripting/automation
Experience with Quest ARS PowerShell extensions and implementing ARS task automation
Experience with Tier 2/Tier 3 system administration
Experience interacting with customers during the course of troubleshooting incidents and system anomalies
Experience troubleshooting issues in a growing environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies
Experience mentoring and training junior personnel
Effective time management skills and ability to adjust priorities to changing customer requirements, mission needs, outage response, and assisting external teams with troubleshooting authentication issues.
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Ability to work independently, work incidents as they are received and complete projects assigned by program and government leadership.
Experience with IT Service Management ticketing systems such as ServiceNow.
Extensive experience with Identity Management technologies including the following:
Candidate must have a Bachelor's degree with 12 years of relevant experience, Master's degree with 10 years, Associate's with 14 years, or High School Diploma with 16 years.
Required Certifications
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
Security Clearance
Due to the nature of the government contracts we support, US Citizenship is required.
TS/SCI with CI Poly is required for position or a TS/SCI and willingness to obtain a Poly.
In Scope Counterintelligence Polygraph within the past 5 years is preferred.
Preferred Qualifications
Knowledge of integrating Exchange and Active Directory
ITIL Foundations Certification
Microsoft or other commercial Identity Management certifications (i.e., Identity and Access Administrator Associate, Azure Administrator Associate, Quest Active Roles Administration, or Quest Active Roles Implementation and Configuration)
Additional Information
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160-$200k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
