Technical school training or equivalent experience in HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities and lead a diverse team.
Excellent interpersonal, customer service, and negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Proficiency in MS Office products and basic Windows environment.
Responsibilities
Set and monitor goals for customer account gross margin and profitability.
Drive Labor & Materials growth through Technicians and Team Leads.
Lead execution efforts for assigned Service business, including warranty-related issues.
Procure and maintain fleet and tools inventory.
Ensure consistency of service delivery through supervision and audits.
Review and approve all Labor & Materials quotations.
Manage budgeting, forecasting, and accounts payables/receivables.
Maintain appropriate staffing levels and conduct performance reviews.
Benefits
Competitive bonus plan based on individual, group, and corporate performance.
Comprehensive benefits package including health and wellness options.
Opportunities for employee development and training.
Support for safety program compliance.
Full Job Description
What you will do
Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability & productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it
Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
Drives L&M growth through Technicians and Team Leads.
Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for budgeting, forecasting, accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Responsible for safety performance and program compliance.
What we look for
Required
Technical school training or equivalent experience in HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronic or Mechanical Systems.
Two years prior experience in the HVAC or building controls industry.
Five plus years in a service management role directing a similar service deliverable team
HIRING SALARY RANGE: $94,300. - $142,000. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
About Johnson Controls
Johnson Controls International plc is a multinational conglomerate headquartered in Cork, Ireland that produces automotive parts such as batteries and electronics and HVAC equipment for buildings. It employs 105,000 people in around 2,000 locations across six continents. As of 2019, it was listed as 389th in the Fortune Global 500; in 2020, it became ineligible for the list. Johnson Controls was founded in 1885 by Warren S. Johnson, a professor at the State Normal School in Whitewater, Wisconsin. Originally called the Johnson Electric Service Company, it focused on automatic temperature regulation. In 1974, the company changed its name to Johnson Controls.
