ResponsibilitiesThe HVAC Branch Manager leads technicians who install, repair, and maintain HVAC and refrigeration systems for commercial customers. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. As a senior company representative, the Branch Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
- Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
- Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used.
- Reviews work orders, invoices, and time reports for accuracy and maintains minimal accounts receivables.
- Develops and monitors budgets, goals, and objectives to ensure departmental profitability.
- Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues.
Qualifications- 5+ years of successful and recent HVAC and Refrigeration service management experience
- Two years of technical training or a bachelor's degree is preferred
- Ability to perform advanced-level maintenance and service on HVAC and Refrigeration equipment
- Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems
- EPA Universal Certification
- Valid driver's license
- Problem-solving and conflict management skills
- Detail-oriented and highly organized with the ability to handle multiple tasks and assignments
- Ability to generate ideas and create processes to grow the service department
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to work well with management, executive leadership, support staff, and technicians
- Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary
Join UsToday, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
Connect with us on Facebook and X.
Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional, HVACR, supermarket, rack systems
