5+ years of management experience in residential HVAC operations
Strong technical, business, and communication skills within the HVAC trade
Proven ability to oversee all operations of a service and installation department
Dynamic, high-energy leader with integrity
Confident communicator, comfortable speaking in front of large groups
Highly organized and detail-oriented with strong decision-making skills
Proficient in MS Office and ServiceTitan; CRM experience is a plus
Responsibilities
Recruit, hire, and develop the founding team of HVAC technicians
Implement and enforce industry-standard safety procedures
Set and track department KPIs for engagement, turnover, and customer satisfaction
Manage daily operations, addressing customer feedback and cancellations
Improve technician development and inventory processes to enhance gross margin
Lead budgeting and forecasting efforts in collaboration with the General Manager
Hold team members accountable to company standards
Benefits
Competitive salary plus an annual bonus plan
Full benefits package including medical, dental, vision, and 401(k)
Proven systems in place, including ServiceTitan and Samsara fleet tracking
Ongoing leadership training and development
Opportunity to build a market from the ground up
Full Job Description
Build the team. Set the standard. Launch a new market from day one.
Competitive Salary + Annual Bonus Plan
Goettl has been doing this since 1939, and we do it one way: We Do Things The Right Way, Not The Easy Way.® Now we're opening a brand-new location in Glendale, AZ, and we need the leader who will build it. As our HVAC Operations Manager, you'll report directly to our General manager and own this market from the first hire forward. You'll recruit the founding team, set the safety and quality standards, shape the culture, and decide how Goettl shows up in this community, all with the systems, training, and reputation of an established company behind you. If you've outgrown maintaining someone else's operation and you're ready to put your name on one, this is that opportunity.
Why Goettl:
Competitive salary plus an annual bonus plan tied to the results you drive
Full benefits: medical, dental, vision, and 401(k)
Proven systems already in place, including ServiceTitan and Samsara fleet tracking
Ongoing leadership training and development
The rare chance to build a market from the ground up.
What You'll Do:
Recruit, hire, and develop the founding team of HVAC service and installation technicians, then build the engagement and accountability that keeps them
Implement, improve, and enforce industry-standard safety procedures
Set, track, and improve department KPIs: engagement and turnover, recordable incidents and Samsara driving scores, callbacks and customer reviews, on-time arrival, and jobs completed per technician per day
Lead daily management of the department, acting with urgency on customer reviews, callbacks, cancellations, and average ticket
Continuously improve technician development, returns/warranty, batching, and inventory processes to expand gross margin
Lead budgeting and forecasting for the department, and partner with the General Manager and other departments to hit sales growth and EBITDA targets
Hold every team member accountable to the Goettl Way
What We Need:
5+ Years management experience in Residental HVAC Operations.
Strong technical, business, and communication skills within the HVAC trade
Proven ability to oversee all operations of a service and installation department and drive accountability to company standards
A dynamic, high-energy, results-oriented leader who operates with integrity
Confident communicator, comfortable speaking in front of large groups
Highly organized and detail-oriented, with strong decision-making and problem-solving skills and the ability to perform under pressure and tight deadlines
Highly computer literate: email, MS Office, and ServiceTitan; CRM or job scheduling software experience a plus
Able to split time between desk work and the field, including standing, bending, kneeling, walking, and lifting up to 15 lbs
If you've been waiting for the chance to build something of your own, with a proven company behind you, this is it.
