HVAC Field Technical Consultant

This consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance and repair of HVAC products. The person in this position also troubleshoots technical inquiries. Duties include, but are not limited to: • Identify customer needs. • Investigate and resolve technical inquiries. • Develop, test and maintain courses and materials used in training. • Establish course content and student learning objectives. • Prepare course syllabus, lesson plans and student manuals, and coordinate the development of training aids. • Review problem areas and identify training needs. • Develop criteria for evaluating the effectiveness of training activities. • Update course materials on a continuous basis to ensure timeliness and relevance. • Conduct training using all delivery methods. • Provide direction to entry-level technical trainers as needed. Requires a high school diploma or an equivalent combination of education and experience. Prefer two year college degree, HVAC degree or equivalent. Typically requires at least 5 years relevant training experience in addition to at least 5 years technical experience. Advanced knowledge of assigned products and the application of diagnostic techniques and service aids. Knowledge and ability to apply learning theories to classroom situations. Developed presentation skills using a variety of technologies. Strong verbal and written communication skills required. Individual must have some sales ability along with a track record of fostering solid customer relationships. Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook. Proficient in leading WebEx meetings. Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $80,800 - $106,050 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime. Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.