HVAC Controls Service Technician Team Leader

Role Overview

This role is responsible for leading assigned field technicians while also contributing directly to HVAC controls service work. You will help plan and coordinate service activities, support troubleshooting and commissioning, and ensure customer sites are serviced safely, accurately, and on time.

Key Responsibilities

• Lead and support assigned field technicians through day-to-day service execution and on-site coordination.
• Plan monthly routes and balance workload, service demand, and customer priorities.
• Perform and oversee commissioning, servicing, troubleshooting, and replacement work on BMS and HVAC control systems.
• Support installation, integration, and programming of controllers, sensors, actuators, and related field devices.
• Carry out system verification, point-to-point checks, functional testing, calibration, backups, and service reporting.
• Support integration activities using BACnet, Modbus, LonWorks, and other connected control environments.
• Review serviced account needs, customer feedback, and operational performance to improve delivery and satisfaction.
• Collaborate with sales, operations, and other internal teams to support service growth, staffing needs, and escalation handling.
• Coach, develop, and support technicians while maintaining a strong focus on safety and quality.
• Contribute to bid, estimate, and operational review activities when required.

How You Will Do It

• Take ownership of outcomes with safety, integrity, and accountability in every service interaction.
• Stay close to the work, understand customer priorities, and remove obstacles that delay field execution.
• Use clear communication and practical problem-solving to support technicians, customers, and internal partners.
• Improve every day by reviewing service results, learning from issues, and tightening processes.
• Win as one team by building trust, sharing knowledge, and aligning service, sales, and operations around shared goals.

Qualifications

• Diploma or Bachelor's degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or a related field.
• 6-10 years of experience in BMS, HVAC controls, installation, commissioning, service, or troubleshooting.
• Hands-on experience with controller programming, sensor and actuator calibration, and onsite system verification.
• Working knowledge of BACnet, Modbus, and LonWorks.
• Experience commissioning HVAC equipment such as chillers, AHUs, FCUs, cooling towers, pumps, and VAV systems.
• Ability to read wiring diagrams, service documentation, and handover records accurately.
• Strong verbal and written communication skills in English.
• Ability to coordinate technicians, customers, consultants, and contractors in a field service environment.

Nice to Have

• Minimum 2-3 years of team handling or supervisory experience.
• Experience mentoring service engineers or technicians in the field.
• Exposure to bid and estimate review, workforce planning, or performance review activities.
• PLC or SCADA knowledge.
• Experience with third-party software integration and system handover documentation.

HIRING HOURLY RANGE: $36-50 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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