Zip Co

Human Resources Business Partner, GTM

Zip Co • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience as an HR Business Partner in high-growth tech companies focusing on go-to-market groups
  • Knowledge of go-to-market practices and performance metrics
  • Ability to lead initiatives in uncertain environments
  • Proven skills in organizational design and planning
  • Credibility and fluency in sales team dynamics
  • Comfortable balancing strategic vision with hands-on coaching
  • Judgment in handling sensitive employee relations issues

Responsibilities

  • Own people partnership for NAMER go-to-market, advising on organizational design
  • Collaborate with Total Rewards and Talent Acquisition on talent strategy execution
  • Lead development and execution of GTM people initiatives
  • Coach managers on performance management and team leadership
  • Infuse GTM context into broader people programs
  • Handle complex employee relations cases with confidentiality and sound judgment
  • Partner with Talent Acquisition on hiring strategies and candidate experiences

Benefits

  • Start-up equity
  • Comprehensive health, vision, and dental coverage
  • Catered lunches and dinners for team members
  • Engaging team-building events and happy hours
  • Flexible paid time off (PTO)
  • Apple equipment and a home office budget
Full Job Description
Your Role
  • You operate as a trusted strategic partner to NAMER Sales, Marketing, and Customer leadership - the person they come to when thinking through org design, team structure, and performance challenges within their function.
  • You independently own people initiatives end to end within GTM, applying strong HR domain expertise and knowledge of GTM to define the right approach rather than defaulting to established playbooks.
  • You bring both strategic thinking and operational depth - equally comfortable shaping a team structure conversation and coaching a manager through a difficult performance issue in the same week.
  • You build credibility with GTM leaders through the quality of your judgment and follow-through, earning influence across teams and functions even without direct authority over them.


You Will
  • Own the end-to-end people partnership for our NAMER go-to-market function, advising Sales, Marketing, and Customer leaders on org design, team structure, performance coaching, and leadership effectiveness
  • Partner closely with Total Rewards, People Ops, and Talent Acquisition to execute GTM talent strategy and ensure alignment across the broader People function
  • Lead people initiatives within GTM - including career framework rollout support and cross-functional talent programs - from design through execution
  • Coach and develop managers on core people leadership skills: performance management, career development, feedback, and team building
  • Bring GTM functional context into broader People programs, contributing domain expertise that helps those programs land well for Sales, Marketing, and Customer teams
  • Navigate complex employee relations matters within GTM with sound judgment, appropriate confidentiality, and a clear framework for risk and resolution
  • Partner with Talent Acquisition on GTM hiring strategy, leveling calibration, and candidate experience


Qualifications
  • Demonstrated experience as an HR Business Partner supporting go-to-market organizations at a high-growth technology company, with a track record of independently owning projects end to end
  • Foundational knowledge of GTM practices and operations - comfortable engaging with performance metrics, quota setting, pipeline mechanics, and how sales/marketing teams measure success
  • Experience leading people initiatives in ambiguous environments - able to define an approach where no clear precedent exists, rather than needing one handed to them
  • Strong org design instincts, with experience advising leaders on headcount planning, team structure, and leveling
  • Credibility with sales audiences - genuine fluency in how sales teams are built and operate, and the ability to earn leaders' trust because of it
  • Comfort operating at both strategic and ground level - able to shape a people approach and then get into the details of a specific coaching situation
  • Sound judgment on complex, sensitive employee matters, including knowing when to escalate and how to balance legal, business, and human considerations


Nice to Haves
  • Experience building or significantly scaling a people partnership model at a company growing through a major inflection point (e.g. Series C through IPO)


Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.

Start-up equity
🦷 Health, vision & dental coverage
Catered lunches & dinners for TO employees
🚠 Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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