Experience as an HR Business Partner in high-growth tech companies focusing on go-to-market groups
Knowledge of go-to-market practices and performance metrics
Ability to lead initiatives in uncertain environments
Proven skills in organizational design and planning
Credibility and fluency in sales team dynamics
Comfortable balancing strategic vision with hands-on coaching
Judgment in handling sensitive employee relations issues
Responsibilities
Own people partnership for NAMER go-to-market, advising on organizational design
Collaborate with Total Rewards and Talent Acquisition on talent strategy execution
Lead development and execution of GTM people initiatives
Coach managers on performance management and team leadership
Infuse GTM context into broader people programs
Handle complex employee relations cases with confidentiality and sound judgment
Partner with Talent Acquisition on hiring strategies and candidate experiences
Benefits
Start-up equity
Comprehensive health, vision, and dental coverage
Catered lunches and dinners for team members
Engaging team-building events and happy hours
Flexible paid time off (PTO)
Apple equipment and a home office budget
Full Job Description
Your Role
You operate as a trusted strategic partner to NAMER Sales, Marketing, and Customer leadership - the person they come to when thinking through org design, team structure, and performance challenges within their function.
You independently own people initiatives end to end within GTM, applying strong HR domain expertise and knowledge of GTM to define the right approach rather than defaulting to established playbooks.
You bring both strategic thinking and operational depth - equally comfortable shaping a team structure conversation and coaching a manager through a difficult performance issue in the same week.
You build credibility with GTM leaders through the quality of your judgment and follow-through, earning influence across teams and functions even without direct authority over them.
You Will
Own the end-to-end people partnership for our NAMER go-to-market function, advising Sales, Marketing, and Customer leaders on org design, team structure, performance coaching, and leadership effectiveness
Partner closely with Total Rewards, People Ops, and Talent Acquisition to execute GTM talent strategy and ensure alignment across the broader People function
Lead people initiatives within GTM - including career framework rollout support and cross-functional talent programs - from design through execution
Coach and develop managers on core people leadership skills: performance management, career development, feedback, and team building
Bring GTM functional context into broader People programs, contributing domain expertise that helps those programs land well for Sales, Marketing, and Customer teams
Navigate complex employee relations matters within GTM with sound judgment, appropriate confidentiality, and a clear framework for risk and resolution
Partner with Talent Acquisition on GTM hiring strategy, leveling calibration, and candidate experience
Qualifications
Demonstrated experience as an HR Business Partner supporting go-to-market organizations at a high-growth technology company, with a track record of independently owning projects end to end
Foundational knowledge of GTM practices and operations - comfortable engaging with performance metrics, quota setting, pipeline mechanics, and how sales/marketing teams measure success
Experience leading people initiatives in ambiguous environments - able to define an approach where no clear precedent exists, rather than needing one handed to them
Strong org design instincts, with experience advising leaders on headcount planning, team structure, and leveling
Credibility with sales audiences - genuine fluency in how sales teams are built and operate, and the ability to earn leaders' trust because of it
Comfort operating at both strategic and ground level - able to shape a people approach and then get into the details of a specific coaching situation
Sound judgment on complex, sensitive employee matters, including knowing when to escalate and how to balance legal, business, and human considerations
Nice to Haves
Experience building or significantly scaling a people partnership model at a company growing through a major inflection point (e.g. Series C through IPO)
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
Start-up equity 🦷 Health, vision & dental coverage Catered lunches & dinners for TO employees 🚠 Team building events & happy hours Flexible PTO Apple equipment plus home office budget
About Zip Co
Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
