Human Capital Operational Excellence Manager (Contract)

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Manager

Job Description & Summary
The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform, improve, standardize, and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs.

The Opportunity

As a Human Capital Operational Excellence Manager, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives.

• Closely monitor service delivery standards and capacity of the team

• Collaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and GenAI

• Support various HC teams in managing planned and bespoke processes with defined SLAs and KPIs

• Ensure alignment of HC processes xLoS where possible and provide recommendations for best practices

• Monitor and report on process performance, ensuring compliance with established standards

• Provide guidance and support to HC teams on process-related issues and challenges

• Foster a culture of continuous improvement within the HC team

What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Strong understanding of HC processes and best practices

• Excellent project management and organizational skills

• Ability to analyze and improve processes

• Strong leadership and communication skills

• Ability to work effectively with cross-functional teams

• Knowledge of HC-related regulations and compliance requirements

• Agile mindset and solutions-focused approach

• Strong technical capabilities and willingness to upskill with current automation tools

• Additional experience with process documentation and mapping best practices, or tools such as Alteryx, Power Automate, Power BI, and Copilot Studio, would be an asset in supporting process improvement, automation, and reporting.

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

• This is a 12-month full-time secondment opportunity

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $90, 530 - $134, 800. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
October 8, 2026

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).