Eaton's Corporate Sector division is currently seeking a HRS Operational Excellence Manager, Americas.
The expected annual salary range for this role is $113000 - $165000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What will you do?
In this role, you will lead operational excellence across HR Services in the Americas, partnering with regional and global teams to improve processes, performance, technology, and the overall employee experience. You will drive continuous improvement initiatives, standardize and streamline HR processes, and use performance insights and customer feedback to identify opportunities that enhance service quality, efficiency, productivity, and compliance. You will also help advance digital transformation and the adoption of HR technologies, while building operational excellence capabilities across HRS teams. As a people leader, you will lead, coach, and develop the Americas HRS OPEX team, driving consistent, scalable, and sustainable HR service delivery across the region.
Qualifications:
Basic Qualifications
• Bachelors Degree from an accredited institution required.
• Minimum of 5 years of progressive experience in operational excellence, continuous improvement, shared services, service delivery, process transformation, HR operations, or technology implementation.
• Must be legally authorized to work in the United States without sponsorship.
Preferred Qualifications:
• Prefer Bachelor's degree in business, human resources, engineering, operations, technology, or related discipline.
• Lean or Six Sigma certification preferred.
• Experience operating across multiple countries, languages, or regulatory environments strongly preferred.
• HR Shared Services or other global business services experience preferred.
Position Criteria:
• Experience leading complex, cross functional improvement or transformation initiatives.
• Experience leading and developing professionals in a matrixed environment.
• Demonstrated ability to influence regional and global stakeholders without relying solely on direct authority.
• Strong people leadership, coaching, facilitation, and stakeholder management skills.
• Ability to challenge established practices constructively and translate disagreement into decisions.
• Sound judgment in balancing global standards with regional business, legal, regulatory, and operational requirements.
• Strong written and verbal communication skills.
• English proficiency required.
• Ability to manage competing priorities and maintain accountability for delivery and measurable results.
• Strong working knowledge of Lean, Six Sigma, structured problem solving, root cause analysis, and process design.
• Demonstrated ability to translate operational data into decisions and executable action plans.
• Experience defining and managing service, quality, productivity, cost, and customer experience measures.
• Knowledge of project, portfolio, and change management disciplines.
• Ability to develop and govern standard operating procedures, controls, process documentation, and training materials.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
