OverviewLocation(s): United StatesPractice/Department: Business OperationsWork Environment: RemoteCompensation: $38-$47 hourly*Position OverviewWho You AreAs an
employee-owner, you embrace accountability, working safely, and collaboration while thinking resourcefully and independently.
Like all Dudekians, you are curious and
solution-oriented, with the ability to adapt quickly to changes and approach challenges with a spirit of
innovation.
How You'll Make an Impact The Business Operations Analyst is a hands-on contributor on Dudek's Business Operations group, supporting Dayforce HCM administration, iCIMS, HR data management, and people-systems support through the Business Operations service model.
We're looking for someone with strong, broad knowledge of HRIS and HCM systems who can contribute from day one, work independently on complex tasks, and bring practical ideas for improving our systems and processes as our technology changes. This is a full-time position that may be performed remotely.
Duties and Responsibilities System Administration and Support
- Administer and support Dayforce modules day to day, including Core HR, Benefits, Payroll, Onboarding, Self-Service, Learning, Security, Org Setup, and Reporting.
- Resolve HRIS and ATS related support tickets in Freshservice from employees, managers, Payroll team, and HR team members, escalating complex issues to the HRIS Manager as needed.
- Troubleshoot system issues, unexpected results, process gaps, and recommend fixes.
- Run mass data imports and audits, identify data discrepancies, and resolve them with the team.
- Support iCIMS (Applicant Tracking System) operations and its connections to Dayforce.
Configuration, Projects, and Upgrades
- Assist with configuring, testing, and rolling out new modules and enhancements.
- Execute org structure updates in the system, including job titles, EEO-1 classifications, and pay grades under the direction of the HRIS Manager.
- Coordinate the annual merit increase and bonus data upload with the HRIS Manager, HR, and Payroll.
- Contribute to the move to an electronic personnel file system.
- Assist with configuring and testing the benefit plan changes and Open Enrollment annually..
- Participate in reviewing and testing Dayforce and iCIMS upgrades and patches, and document impacts.
Reporting and Compliance
- Ability to build and maintain custom reports and dashboards for HR and leaders, including scheduled reports and OData functionality.
- Prepare and validate compliance and workforce reports, including EEO-1, VETS-4212, AAP data, benefits census and carrier enrollment reports, and ad hoc requests.
- Verify data accuracy and completeness before reports are shared.
Integrations and Collaboration
- Maintain and troubleshoot the iCIMS to Dayforce to Deltek Vantagepoint integration with the HRIS Manager, Accounting, and IT.
- Coordinate system changes, upgrades, and fixes with IT, Accounting, Payroll, and Benefits.
- Troubleshoot ATS (iCIMS) issues with the vendor.
- Partner with the HRIS Manager and vendor agents to resolve issues and test enhancements.
- Contribute to the design and adoption
Future HR Technology Planning
- Assess current systems, processes, and needs, and share ideas as Dudek plans future HR technology decisions.
- Keep HR data clean, documented, and well organized to support future system changes.
Documentation and Training
- Write and maintain user procedures, job aids, and system documentation, including Freshservice knowledge articles.
- Train system users on new processes and functionality.
Minimum Qualifications - Experience: years of hands-on HRIS experience, including configuring and supporting an enterprise HRIS or HCM platform.
- Direct experience with Dayforce HCM.
- Strong understanding of how HRIS or HCM systems work across HR, payroll, benefits, and talent processes, beyond any single platform.
- Direct experience with ATS such as iCIMS.
- Experience building and maintaining system reports.
- Experience with mass data imports, data audits, and resolving data issues.
- Working knowledge of compliance reporting, such as EEO-1 and VETS-4212.
- Advanced Microsoft Excel skills, including data analysis, lookups, and pivot tables.
- Education: Bachelor's degree in Human Resources, Information Systems, Business, or related field.
- Demonstrated ability to work independently and partner effectively across departments, both remotely and in office, while maintaining productivity and responsiveness.
Preferred Qualifications - Experience with more than one HRIS or HCM platform, such as Workday, UKG, ADP, or Oracle.
- Experience supporting an HRIS or HCM selection, implementation, or data migration.
- Experience with Dayforce Open Enrollment setup and benefits configuration.
- Experience with iCIMS.
- Familiarity with HRIS-to-ERP integrations (Deltek Vantagepoint experience a plus).
- Experience with ITSM or ticketing tools such as Freshservice.
- Experience with OData or other reporting/BI tools.
- Certification(s): Dayforce, SHRM-CP, SHRM-SCP, or other HRIS or HR-related certifications.
Compensation: $38.00-$47.00 hourly*
Working Conditions - This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.
Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. This job requires the following:
- Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
- Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
- Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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