Bachelor's degree in HR, Business Administration, Project Management, or related field, or equivalent experience.
5+ years in project coordination, HR operations, or employee engagement.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Outlook, OneNote, Word, Excel, PowerPoint).
Ability to manage competing priorities with a positive attitude.
Strong organizational skills to handle multiple projects simultaneously.
Responsibilities
Manage project plans, milestones, and deliverables across various initiatives.
Coordinate engagement surveys, feedback, action plans, and recognition activities.
Maintain onboarding materials and support HR training as needed.
Utilize HR systems to report on engagement and retention metrics, translating findings into actionable insights.
Support new business launches through onboarding and documentation coordination.
Collaborate with HR and operations teams to address local needs and ensure program consistency.
Build relationships across teams to facilitate effective project execution.
Benefits
Medical, Dental, and Vision insurance.
Life Insurance and Disability Insurance.
Retirement Plan options.
Paid Time Off and Holiday Time Off.
Associate Shopping Program and Discount Marketplace.
Health and Wellness Programs.
Identity Theft Protection and Pet Insurance.
Commuter Benefits and Flexible Spending Accounts (FSAs).
Paid Parental Leave and Personal Leave.
Full Job Description
Position Title: HR OPERATIONS & ENGAGEMENT PROJECT MANAGER - NEW YORK, NY
Salary: $90000.00 - $100000.00
Job Summary
The HR Operations & Engagement Project Manager leads the coordination and execution of employee experience programs across Restaurant Associates, including onboarding, engagement, recognition, training, and retention. Reporting to the HR Director for Managed Services, this field- and client-facing role turns priorities into clear project plans, timelines, communications, and measurable outcomes aligned with RA's CARE culture. The role partners with HR, operations, and site leaders across the NYC tri-state area, using critical thinking, people analytics, and risk management to identify issues, develop solutions, improve processes, and support new business mobilizations.
Key Responsibilities:
Manage project plans, milestones, deliverables, stakeholder follow-up, risks, and status updates across multiple initiatives.
Coordinate engagement surveys, pulse feedback, action plans, service awards, recognition activities, and employee communications.
Maintain onboarding materials, SOPs, training resources, and program documentation; support orientation and HR/manager training as needed.
Use Visier and HR systems to report on engagement, turnover, onboarding, and retention; translate findings into actionable recommendations.
Support new business launches through onboarding coordination, employment documentation, orientation, and HCM transaction processing.
Visit sites and partner with HR, operations, and client-facing teams to address local needs and ensure consistent program execution.
Experience coordinating projects or programs with multiple stakeholders, timelines, and deliverables.
Strong organization, prioritization, attention to detail, and ability to manage competing deadlines.
Critical thinking, root-cause analysis, risk identification, and practical problem-solving skills.
Strong written and verbal communication, including employee communications, SOPs, and project updates.
Ability to interpret data, monitor metrics, and develop clear reports and recommendations.
Ability to build relationships across HR, operations, and client-facing teams and work effectively in a field-based environment.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, Project Management, or a related field, or an equivalent combination of education and relevant experience.
5+ years of experience in project or program coordination, HR operations, employee engagement, onboarding, learning and development, or a related field.
Excellent verbal and written skills
Proficient with Microsoft Outlook, One Note, Word, Excel, Power Point
Proven ability to address competing priorities within a single project with a positive, can-do attitude
Able to manage multiple projects at a time with sharp organizational skills
Preferred Qualification
Experience in employee engagement, onboarding, learning and development, recognition, or retention programs.
Experience with Visier or similar people analytics platforms and HR systems.
Background in hospitality, food service, or a multi-site service environment
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Restaurant Associates are offered many fantastic benefits.
Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
