1+ years of management or supervisory experience in conference center dining, hotel food and beverage, or catering.
Experience in high-end hospitality operations preferred.
Strong financial, analytical, and organizational skills.
Excellent written and verbal communication skills.
Advanced proficiency in Microsoft Excel and PowerPoint, along with hospitality management systems.
Proven leadership abilities with a focus on team management and event prioritization.
Proactive mindset with exceptional customer service skills.
Responsibilities
Lead all operations for the conference center, including events and dining services.
Manage and develop coordinators and service teams to ensure high performance.
Collaborate with support teams on event logistics and room setups.
Deliver exceptional quality and professionalism for all meetings and events.
Anticipate and address client and guest needs proactively during events.
Build and maintain strong relationships with clients, vendors, and internal teams.
Ensure compliance with food safety and operational procedures.
Benefits
Medical, dental, and vision insurance.
Life and disability insurance.
Retirement plan options.
Paid time off and holiday time off.
Employee assistance and wellness programs.
Flexible spending accounts (FSAs).
Paid parental and personal leave.
Full Job Description
Position Title: Conference Services Manager
Salary: $75,000 - $87,500
Other Forms of Compensation: Comprehensive Benefits Package
As a Conference Services Manager, you will lead the guest experience for a premier corporate dining and conference environment in Weehawken, NJ. This entry-level management role is responsible for delivering an elevated service experience that reflects the standards of a sophisticated corporate dining and meeting destination.
This role requires a strong focus on guest satisfaction, operational excellence, financial performance, and proactive service delivery.
This position requires an on-site presence five days per week. The call center operates from 8:00 a.m. through the evening, so flexibility to arrive early, stay late, and support events and special projects is required.
Key Responsibilities:
Lead all conference center operations, including meeting breaks, receptions, catered events, executive dining, and specialty functions.
Manage, coach, and develop coordinators and hourly service teams.
Partner with Conference Services and support teams on timelines, room setups, and event logistics.
Ensure all meetings and events are delivered with exceptional quality, professionalism, consistency, and attention to detail.
Anticipate client and guest needs and provide proactive solutions throughout the event experience.
Establish and maintain strong relationships with clients, vendors, purveyors, and internal stakeholders.
Ensure compliance with company policies, food safety standards, sanitation requirements, and conference center operating procedures.
Oversee staffing plans, scheduling, training, performance management, and departmental communications.
Monitor guest feedback and lead service recovery efforts to ensure a consistently premier hospitality experience.
Support local EMS booking tool administration, managing system configurations and site-level adjustments within defined permissions.
Validate data point classification to ensure consistent, reliable, and well-segmented department analytics.
What We're Looking For:
At least 1 year of manager or supervisory experience in conference center dining, hotel food and beverage, catering, or high-end hospitality operations.
Previous experience leading dining operations within a conference center, hotel, corporate dining, or premier hospitality environment preferred.
Strong financial, analytical, organizational, and problem-solving skills.
Excellent written and verbal communication abilities.
Advanced knowledge of Microsoft Excel, PowerPoint, and foodservice or hospitality management systems.
Proven ability to lead teams, manage multiple events, and prioritize competing operational demands.
Proactive mindset with the ability to anticipate client and guest needs.
Commitment to the highest standards of integrity, professionalism, and ethical conduct.
Exceptional customer service and relationship-management skills.
Apply to Restaurant Associates today!
Associates at Restaurant Associates are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis.
Req ID: 1583631
Restaurant Associates
NANCY M TEIXEIRA
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About Compass
Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
