Newegg Incorporated

HR Manager - Warehouse & Operations

Newegg Incorporated$80K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of progressive HR experience with a focus on large hourly workforces in warehouse settings.
  • Proven ability to conduct thorough workplace investigations from start to finish.
  • Strong knowledge of California employment law and multi-state compliance.
  • Experience managing leave administration, the ADA process, and workers' comp.
  • Proficient in HRIS and timekeeping systems with excellent documentation skills.
  • Bachelor's degree in HR, Business, or related field, or equivalent experience.

Responsibilities

  • Own employee relations across all sites, acting as the primary HR contact for associates and leaders.
  • Lead timely and impartial workplace investigations into serious employee concerns.
  • Ensure compliance with federal and state labor laws, running audits for all sites.
  • Oversee all HR operations for the warehouse population, including onboarding and offboarding processes.
  • Collaborate on workforce planning and oversee staffing agencies for seasonal readiness.
  • Analyze turnover and implement targeted employee engagement programs to boost retention.
  • Train frontline supervisors on HR policies, documentation, and necessary compliance trainings.

Benefits

  • Opportunities for a broad range of HR experiences across multiple sites.
  • Collaborative work environment, partnering with site leaders and Legal.
  • Impactful role in shaping HR practices that affect employee engagement and retention.
  • Comprehensive training to develop supervisory capability and compliance knowledge.
  • Ability to influence HR system setups for new warehouse openings, building future site-launch frameworks.
Full Job Description
Key Responsibilities

  • Own employee relations across all sites. Serve as the primary HR contact for associates, leads, supervisors, and site managers at every warehouse. Coach leaders through performance issues, corrective action, and separations so decisions are consistent, documented, and defensible.
  • Lead workplace investigations. Conduct timely, impartial investigations into complaints of harassment, discrimination, retaliation, safety concerns, and policy violations; document findings and recommendations, and partner with Legal on escalated or high-risk matters.
  • Drive multi-state compliance. Keep each site compliant with federal and state requirements - including California meal/rest break, overtime, and leave rules, Cal/OSHA and workplace violence prevention obligations, and Indiana and Texas requirements. Run periodic audits of timekeeping and break practices, postings, and site-level policies, and remediate gaps.
  • Run site HR operations. Oversee onboarding and I-9/E-Verify, attendance policy administration, leave of absence and ADA interactive process, workers' compensation coordination, and offboarding for the warehouse population.
  • Support workforce planning and peak readiness. Partner with operations on headcount planning, peak-season ramp-up, and oversight of staffing agency partners, including temp-to-hire conversion and agency compliance.
  • Improve retention and engagement. Analyze turnover and absenteeism by site and shift; lead stay and exit interviews, and implement targeted engagement and recognition programs that keep good associates.
  • Build supervisor capability. Train frontline supervisors and leads on documentation, fair treatment, and escalation; ensure required harassment-prevention and safety-related trainings are completed and tracked.
  • Stand up HR for new sites. Lead the HR workstream for the Texas site: hiring plan, state registrations and postings, policy addenda, and coordination with Payroll/HRIS and Benefits so the site opens fully compliant. Build a repeatable site-launch playbook for future locations.


Required
  • 5+ years of progressive HR experience, including 3+ years supporting a large hourly workforce in warehouse, distribution, logistics, or manufacturing.
  • Track record of conducting workplace investigations and managing employee relations cases from intake through resolution.
  • Solid working knowledge of California employment law (wage and hour, leaves, Cal/OSHA), plus experience applying requirements across multiple states.
  • Hands-on experience with leave administration, the ADA interactive process, and workers' compensation coordination.
  • Proficiency with HRIS and timekeeping systems; strong documentation and reporting habits.
  • Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience.

Preferred
  • PHR/SPHR or SHRM-CP/SHRM-SCP certification.
  • Experience opening a new facility or leading HR for a site launch.
  • Bilingual English/Spanish is a plus.
  • E-commerce fulfillment experience, including managing staffing agencies through peak season.

About Newegg Incorporated

Newegg is an online retailer of computer hardware and software, consumer electronics, and other products. The company was founded in 2001 by Fred Chang and has since grown to become one of the largest online retailers in the US. Newegg offers a wide selection of products from various brands, including Acer, Asus, HP, Lenovo, and Microsoft. The company has won numerous awards for its customer service and has been recognized as one of the best places to work in the US. Newegg is headquartered in City of Industry, California and has operations in North America, Europe, and Asia.
Learn more about Newegg Incorporated
Size
2,000 employees
Industry
Founded
2001

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