HPE Services Engineering PEAK

Job Description:

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools. 

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

• Embed supportability requirements throughout the product lifecycle by partnering with Product Management and Engineering teams during planning, design, development, and release phases.
• Define and drive supportability standards, best practices, and governance frameworks across HPE solutions and services.
• Lead initiatives that improve support readiness, automation adoption, autonomous diagnostics, self-service capabilities, and operational intelligence.
• Establish technical ownership for supportability programs, ensuring measurable improvements in customer experience and support delivery effectiveness.
• Collaborate with Support Delivery, Customer Success, and engineering organizations to identify serviceability gaps and implement proactive solutions.
• Drive the development and adoption of tooling, data insights, support knowledge, and workflow automation that accelerate issue resolution and improve operational efficiency.

Education and Experience Required:

• Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
• Typically 6-10 years experience.

Knowledge and Skills:

• Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
• Excellent analytical and problem solving skills.
• Conducting reviews of material specifications and hardware, software, and electrical component design.
• Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html