HPC & AI Software - Engineering Resolution Engineer
This position is newly created and currently vacant. All interested candidates are encouraged to apply.
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Job Description:This position is for an existing vacancy. All interested candidates are encouraged to apply.
Provides customer support for HPE's Slingshot software products and collaborates with R&D on issues. Responsibilities may include leading customer troubleshooting meetings, system testing and upgrades, and monitoring issue tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.
Responsibilities: - Analyze, reproduce, isolate and resolve issues pertaining to Slingshot Software.
- Provide technical support for customer reported issues escalated to Level 3 support.
- Escalate unresolved issues internally to HPE R&D.
- Perform selected product pre-release testing.
- Document/communicate throughout the whole process of working an issue until closure.
- Create and review selected customer documentation and notices.
- Must be able to provide after-hours support when necessary.
- Provides guidance and mentoring to less-experienced staff members.
Education and Experience Required: - Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent.
- Typically 6-10 years experience.
Knowledge and Skills: - Hands-on experience supporting HPE Cray EX systems, HPE Cray Supercomputing platforms, or other leadership-class and exascale supercomputing environments.
- Experience with HPE Slingshot interconnects, InfiniBand fabrics, high-speed Ethernet, or other large-scale HPC networking technologies.
- Can independently perform enterprise Linux diagnostics and administration involving system services, network troubleshooting, log correlation, performance analysis, system-health assessment, and automation using Bash, Python, or comparable scripting tools.
- Experience supporting parallel filesystems, enterprise storage platforms, cluster-management services, or HPC monitoring systems.
- Prior involvement in system upgrades, installations, maintenance windows, acceptance activities, or multi-party technical projects.
- Willingness to participate in an on-call rotation, planned after-hours maintenance, and additional onsite support during major incidents or system outages.
- Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure.
- Knowledge and experience with working with 3rd party suppliers.
- Ability to multi-task and prioritize, switching between working several issues at once.
- Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
- Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written
AccessibilityHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:#canada
Job:Engineering
Job Level:TCP_04
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- Canada: Annual Salary CAD 118,500 - 168,500 in Ontario
The listed salary range reflects base salary. Variable incentives may also be offered.
L'échelle salariale prévue pour un nouvel embauché basé au Canada occupant ce poste est indiquée ci-desus. L'offre peut varier dans cette échelle en fonction de l'emplacement géographique, de l'expérience professionnelle, de et/ou du niveau des compétences. S'il s'agit d'un rôle de vente, l'échelle salariale indiquée reflète le salaire de base combiné à la rémunération des ventes ciblées. S'il s'agit d'un rôle non commercial, l'échelle salariale indiquée reflète uniquement le salaire de base. Des incitations variables peuvent également être proposées. "
Information about employee benefits offered in Canada can be found at https://myhperewards.com/pdf/hpe-recruit-brochure-can.pdf
Des informations sur les avantages sociaux offerts sont disponibles sur https://myhperewards.com/pdf/hpe-recruit-brochure-can-fr.pdf
