Community Engagement ManagerReporting to the Vice President of Resident Services, the Housing Stability Manager is a dynamic, collaborative, and purpose-driven leader with a focus on Senior Services, Disability Services, and Housing Stabilization.
Note: This is a hybrid position. Newly hired employees are eligible to work remotely two days a week once the 6-month probation period is successfully completed.Essential Job Duties include, but are not limited to the following:Team Leadership & Staff Development- Provide overall leadership, management and strategic direction to staff within the Community Engagement team; oversee the day-to-day operations of the unit; directly supervise: one (1) Senior Services Supervisor, one (1) Disabilities Coordinator, four (4) Customer Resource Specialists, and (5) Housing Stabilization Specialists.
- Co-develop program guidelines, procedures, and policies for staff;
- Coach and mentor team members to grow their skills ensuring employees receive ongoing training;
- Represent HOC at meetings, events and partner engagements.
Senior Services- Develop and implement a comprehensive strategy for engaging older adults including programs, events, and services;
- Identify partnerships, resources, and services for older adults in the areas of health, general social services, nutrition, socialization transportation, etc.;
- Oversight the Senior Nutrition Program contract including services and reporting.
Customer Resources - Maintain a dedicated Resident Services presence at HOC's Customer Resource Centers;
- Manage efforts to ensure widespread knowledge of Resident Services' offerings;
- Facilitate scheduling of monthly Montgomery County Resource Information Sessions and Housing Fundamentals workshops;
- Oversee the Housing Stabilization contract including services and reporting.
Performance Management and Budgeting- Develop, monitor, and report key performance metrics and program outcomes to assess the value and impact of services delivered;
- Oversee data collection, analysis, and processes for continuous improvements;
- Ensure programs meet grant standards where applicable;
- Manage the affiliated operating budgets for all programs and services.
Please Note: This position includes the performance of other duties as assigned.
Minimum Qualifications- Experience: At least ten (10) years of substantial and demonstrable experience in the field of Social Work, Social Services, Human Services, or a related field including at least three (5) years in a supervisory or leadership role.
- Education: Master's degree in Social Work, Human Services, Psychology, Sociology or a related field.
Note: An equivalent combination of education and experience may be accepted.Knowledge, Skills and Abilities:- Strong organizational leadership skills.
- Excellent interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership.
- Exceptional oral communication skills including comfort with speaking publicly in a variety of settings and ability to articulate complex ideas clearly and persuasively.
- Effective written communication skills including experience with preparing reports, briefings, and other written content.
- Ability to work independently, meet deadlines and exercise good judgment.
- Knowledge of program development, implementation and evaluation.
- Exceptional leadership skills with the ability to coach and guide staff.
- Considerable knowledge of Social Work/Social Service practices and programs.
- Knowledge of subsidized housing programs.
- Advanced knowledge of Microsoft Excel, Word, and PowerPoint.
Grade 26 - Min: $79,937 / Mid: $106,780 / Max: $133,622 | Salary determined by departmental budget - Offer commensurate with experience.
