Proven experience as a Hospital Operations Manager or similar role preferred.
Over three years in veterinary medicine with progressive responsibilities, technician background preferred.
Strong leadership skills with an empathetic management style.
Advanced proficiency in Practice Management Systems and MS Excel.
Basic accounting skills for financial oversight.
Ability to implement and enforce standard operating procedures effectively.
Excellent communication skills for clear interaction with teams and decision-making.
Strong problem-solving skills and ability to manage conflict under pressure.
Responsibilities
Lead daily hospital operations to ensure smooth functioning.
Ensure compliance with all operational standards and requirements.
Create and maintain accurate work schedules for staff.
Hire, train, and onboard new team members to uphold performance standards.
Prepare monthly reports on performance, staffing, and financial trends.
Conduct performance reviews and provide coaching for team growth.
Monitor inventory and manage ordering to maintain cost control.
Support doctors, staff, and clients with professionalism and clarity.
Benefits
Comprehensive medical, dental, and vision insurance with flexible spending options.
401(k) plan with company matching contributions.
Generous paid time off including holidays and personal days.
Employee discounts on veterinary care and products for personal pets.
A supportive culture that values empathy and collaboration.
Full Job Description
The Opportunity:
As our Hospital Operations Manager, you'll be the operational heartbeat of the hospital. You'll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you're the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences. What You'll Do:
Lead all daily hospital operations
Ensure compliance with all operating standards and requirements
Create and maintain accurate work schedules
Hire, train, and onboard new team members-setting the bar for performance and culture
Prepare monthly reports on hospital performance, staffing needs, margins, and trends
Conduct performance reviews and provide coaching for growth
Monitor inventory, manage ordering, and maintain cost control
Support doctors, staff, and clients with clarity, speed, and professionalism
Our Hospital Managers Bring:
Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
Client Relations: Maintains a top-tier client experience and proactively resolves issues
Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
Culture & Growth: Builds a positive, results-driven environment and rewards excellence
Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence
Required Qualifications:
Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
Advanced skills in Practice Management Systems and MS Excel.
Basic accounting skills
Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
Demonstrated passion to make a difference in pets and people's lives
What We Offer Our Hospital Managers:
Competitive Compensation: A strong base salary with a generous annual performance-based bonus-because we believe in rewarding the leaders who drive our success.
Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage.
401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.
Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.
Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small.
Ready to take the next step in your career?
Join a company that invests in you and your future. At GoodVets, you're not just managing a hospital-you're shaping the standard for veterinary care.
Apply today and let's build something exceptional-together.
