Job Summary
The Family & Children's Services (FCS) Clinical Manager is responsible for the clinical, operational, and administrative leadership for interdisciplinary pediatric and family support services, including skilled nursing, rehabilitation, and family support programs. The clinical manager will be the primary point of contact for state-administered, federally funded programs, namely Children's Integrated Services (CIS) and Maternal, Infant, and Early Childhood Home Visiting (MIECHV) Program. The Clinical Manager is responsible for program oversight, staff and clinical supervision, quality and performance improvement, regulatory compliance, resource management, and coordination of care across the continuum of family and pediatric services. The Clinical Manager serves as a clinical resource and mentor to staff while fostering collaboration among internal teams, community partners, and referral sources.
The Clinical Manager is accountable for program operations, staffing, clinical quality, regulatory compliance, care coordination, and performance outcomes. This role works collaboratively with internal departments, community partners, hospitals, primary care providers, social service agencies, and leadership to strengthen care transitions, address social determinants of health, and support complex patient populations through innovative care models. The Clinical Manager promotes a culture of accountability, continuous improvement, and staff engagement while advancing program goals and organizational priorities
Qualifications / Job Requirements
Education and Licensure
• Bachelor's Degree in Nursing, Occupational Therapy, Physical Therapy or other relevant health care discipline required.
• Master's Degree in Nursing, Rehabilitation Services, Public Health, Healthcare Administration, Social Work, or related field preferred.
• Current unrestricted Vermont Licensure in applicable clinical discipline.
• Valid driver's license and reliable transportation.
Preferred Experience, Skills, and Attributes
• Five or more years of progressively responsible clinical experience in pediatrics, family health, rehabilitation, home health.
• Three or more years of leadership, supervisory, or program management experience.
• Experience in care management, case management, population health, transitional care, community health, chronic disease management, or value-based care models.
• Knowledge of healthcare reimbursement models, care coordination practices, and community-based service delivery.
• Demonstrated experience leading interdisciplinary teams and managing complex patient populations.
• Strong understanding of quality improvement methodologies, utilization management, and performance metrics.
• Experience developing community partnerships and working collaboratively with hospitals, primary care practices, behavioral health providers, Childcare providers and community agencies.
• Excellent communication, relationship-building, and conflict-resolution skills.
• Ability to analyze data and use information to drive operational and clinical improvements.
• Strong organizational skills with the ability to manage multiple priorities and changing demands.
Success Criteria
• Program Leadership and Strategic Growth: Leads Nursing, Rehabilitation, and family support programs in alignment with organizational goals, community needs, and strategic priorities.
• Inclusive Leadership: Value and respect the diversity of individuals and seeks to create an environment where everyone feels valued, respected and empowered to contribute their unique perspectives and talents each day in service to our clients.
• Staff Engagement and Development: Fosters a positive, collaborative work environment that supports employee engagement, retention, professional growth, and leadership development.
• Clinical Quality and Patient Outcomes: Utilizes quality metrics and evidence-based practices to improve patient outcomes, care transitions, patient engagement, and population health measures.
• Operational Excellence: Ensures effective workflows, efficient resource utilization, program sustainability, and achievement of productivity and performance expectations.
• Community Collaboration: Builds and maintains strong relationships with referral sources, healthcare partners, community organizations, and stakeholders to enhance patient care and program effectiveness.
• Regulatory Compliance and Risk Management: Ensures compliance with all applicable regulations, accreditation standards, organizational policies, and contractual requirements.
• Innovation and Continuous Improvement: Promotes a culture of innovation, and continuous improvement through evaluation, quality initiatives, and implementation of best practices
• Learning/Growth Mindset: Demonstrate continuous learning mindset by actively seeking feedback, reflecting on practice and adapting approaches to improve effectiveness, clinical oversight and team support in a changing environment.
• Working Through Others: Effectively achieves clinical and operational outcomes by influencing, guiding, and collaborating with staff and interdisciplinary partners rather than relying solely on direct authority
• Adaptability: Demonstrates adaptability by responding effectively to changing clinical, operational and staffing needs, adjusting priorities, and approaches to maintain quality care and team effectiveness.
• Culture Contribution: Models and lives the organization's mission, vision and values through daily actions, leadership behaviors, and interactions with employees, patients and families
General Standards
• Must demonstrate and maintain any required competency
• Proficient in English (spoken, written, and reading) as required for effective communication in this role.
• Be honest, self-directed, possess initiative, display good judgment and a positive attitude toward daily activities
• Has the ability to communicate clearly and effectively both orally and in written work
• Be able to work cooperatively and in a productive manner with organization's employees, clients, customers and the general public
• Maintain satisfactory standing with the Adult Abuse Registry, Child Abuse & Neglect Registry, Vermont Criminal Information Center and OIG
• Be free from the use and effects of drugs and alcohol in the workplace
• Be able to conduct the functions of this job without risk of harm to the health and safety of self and others
• Hold a valid driver's license and have a reliable, registered vehicle with insurance as required by the organization, and appropriate to position
Responsibilities
Program Leadership and Operations
• Provide leadership and oversight for Family & Children's Supports clinical programs, including nursing, rehabilitation, and family support services.
• Assess community and client needs and support development of programs and services that improve patient outcomes and access.
• Coordinate, monitor, and evaluate clinical services, program effectiveness, client satisfaction, quality outcomes, and staff engagement.
• Manage referrals and clinical resource allocation to ensure timely access to services.
• Assist in developing annual program goals, priorities, budgets, productivity expectations, and performance improvement initiatives.
• Participate as a member of agency leadership teams, committees, and strategic planning efforts.
Clinical Leadership
• Serve as the primary clinical resource for nursing, rehabilitation, and family support staff.
• Maintain knowledge of pediatric, family-centered, home health, rehabilitation, and community-based services.
• Support clinical decision-making, case consultation, and problem-solving for complex patient situations.
• Promote evidence-based practices and quality care standards across all disciplines.
• Ensure clinical documentation complies with organizational, state, federal, and payer requirements.
• May provide direct client services as needed to support operational needs and maintain clinical competency.
Staff Management and Team Development
• Directly supervise clinical staff, support staff, students, and contracted personnel as assigned.
• Recruit, interview, hire, onboard, mentor, coach, develop, and evaluate staff.
• Conduct regular performance evaluations and provide ongoing feedback and support.
• Assess staffing needs and coordinate schedules, caseload assignments, coverage plans, payroll approvals, and time-off requests.
• Develop and coordinate staff orientation, education, competency validation, and professional development activities.
• Foster a collaborative, inclusive, and supportive team culture focused on engagement and retention.
• Facilitate regular staff meetings, case reviews, and interdisciplinary communication.
Quality, Compliance, and Performance Improvement
• Monitor program productivity, utilization, quality measures, and operational performance.
• Conduct audits related to documentation, billing, compliance, and quality outcomes.
• Ensure compliance with accreditation standards, licensing requirements, organizational policies, and applicable regulations.
• Lead corrective action planning and performance improvement initiatives as needed.
• Analyze data to identify trends and opportunities for improvement in clinical outcomes and service delivery.
Community and Organizational Partnerships
• Serve as liaison with community partners, schools, Early Intervention programs, healthcare providers, and other referral sources.
• Represent Family & Children's Supports in external meetings, collaborative initiatives, and community partnerships.
• Support program growth through relationship development and community outreach.
• Advocate for children, families, and vulnerable populations served by the organization.
Administrative Responsibilities
• Prepare reports, analyses, program updates, and leadership communications.
• Participate in budget planning and resource management activities.
• Ensure timely completion of required administrative and clinical documentation.
• Collaborate with organizational leaders to resolve operational challenges and improve service delivery.
• Perform additional duties and special projects as assigned
Professional Accountability
• Demonstrates a commitment to the mission and values of the organization
• Complies with all organization policies and procedures
• Demonstrates respectful and effective communication in all interactions
• Protects the privacy and confidentiality of clients, co-workers and organization's operations
• Complies with organization's policies to protect confidentiality, integrity, availability and security of all protected health information
• Conducts themself in a safe manner by adhering to all safety practices, rules and standards
• Demonstrates a commitment to quality and proactively seeks to make improvements to systems and processes
• Reports to work on time, provide advance notice for time off, accurately reports time and attendance and appropriately manages paid time off (if applicable) in accordance with organization's policy
• Demonstrates a commitment to integrity in work habits and use of organization's resources
• Perform duties as assigned that may be outside principle responsibilities
• Meets own learning needs. Participates in educational programs of the organization, including completion of all mandatory competencies, education or training
• Effectively communicates to transfer information, provide guidance and resolve conflicts
• Reports concerns and complaints regarding abuse, neglect and exploitation in accordance with Vermont State Law and the organization
• Enhance or improve organization's services by participating in team meetings, projects and committees
• Contributes to a positive work environment and responds in a constructive manner to change
• Documents the provision care and services in accordance with organization's policy
Work Conditions
1.Traveling may be required
2. May work in community-based settings, and clients' homes and outdoors
3. May work during non-business hours
4. May experience:
• Hostile and emotionally upset clients, family members, visitors and staff.
• Stress due to a demanding profession.
• An exposure to blood-borne pathogens
• A variety of environmental exposures such as inclement weather, animals, firearms, tobacco use, dust, and other client-based activities and preferences
**Regular weekend coverage is required; hours may include holidays, on-call responsibilities, remote support, and extended hours as needed to support patient care and staff operations, in addition to regular office hours
Essential Physical Requirements
1. Must walk, sit, stand, bend, lift and move intermittently during working hours
2. Must have the ability to push, pull and lift from the floor, up to a total of 50 pounds and be able to move with the weight, as to organization's standards
3. Climbing-be able to navigate stairs of varying heights and degrees
4. Balancing-be able to maintain balance
5. Kneeling, crouching, stooping, twisting, reaching below waist level, reaching overhead and reaching torso level
6. Manual finger dexterity-will need dexterity to perform duties and use equipment
7. Visual acuity-will need sufficient eyesight to drive a car, use office equipment and perform duties
8. Auditory acuity- will need to assist individuals in person and by telephone
