99 Healthcare Management, a growing Dallas-based physician practice management company, is seeking an experienced Operations Manager to join our client relations team supporting privately-owned physician practices throughout the DFW area. This role is responsible for overseeing operations across multiple client practices while partnering with physicians, practice staff, and corporate departments to drive operational excellence and client success.
This is an exciting opportunity to work directly with physician practices, provide leadership and operational support, implement best practices, and help healthcare organizations achieve both short- and long-term goals. As an Operations Manager, you'll play a key role in improving practice performance, supporting staff development, enhancing client satisfaction, and ensuring consistent operational standards across multiple locations.
This position manages the operational functions of multiple physician practices, including oversight of day-to-day clinic operations, implementation and training of EMR systems, staff development, operational process improvement, and client relationship management.
Responsibilities Include: - Overseeing day-to-day operations of assigned physician practices
- Supervising clerical, technical, and medical support personnel at client locations
- Participating in recruitment, staffing, onboarding, and training activities
- Coordinating and conducting EMR implementations and ongoing user training
- Delivering exceptional client support by identifying operational needs, resolving issues, and ensuring client satisfaction
- Developing and maintaining operational policies, procedures, and quality standards
- Implementing and reviewing quality improvement initiatives across practice locations
- Meeting regularly with physicians and practice leadership to discuss operational opportunities and concerns
- Managing practice licensing and permit requirements
- Monitoring and supporting practice billing workflows
- Collaborating with internal departments to resolve operational challenges and support client needs
- Escalating client concerns to appropriate department leaders when necessary
- Coaching, mentoring, and developing practice-based staff
- Adhering to and ensuring compliance with company policies, regulatory requirements, and HIPAA standards
- Attending required meetings and training programs
- Performing other duties as assigned to support client operations and organizational goals
Skills and Qualifications: - Bachelor's degree or equivalent experience preferred
- Associate's degree required
- Five or more years of medical practice management experience, preferably across multiple specialties
- Five or more years of direct EMR experience; eClinicalWorks experience preferred
- Previous supervisory and leadership experience required
- Proven project management experience
- Demonstrated ability to achieve operational goals and deliver measurable results
- Strong organizational, communication, and problem-solving skills
- Ability to prioritize, work independently, and manage multiple responsibilities
- Strong customer service orientation with a commitment to client satisfaction
- Proficiency in Microsoft Office Suite
- Experience implementing and training users on EMR and practice management software
- Reliable transportation, valid Texas driver's license, and proof of automobile liability insurance required
- Ability and willingness to travel regularly throughout the assigned territory
Benefits: - 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule: Full-Time, Monday through Friday, 8:00 AM - 5:00 PM (Typical hours may vary based on business needs).
