A Snapshot of Your Day As Head of Service Projects Quality, you will lead a global team focused on driving excellence in service project quality across regions. You will analyze quality data, customer feedback, CAPA and NCC trends to identify risks, drive preventive actions, and improve overall project execution. Working closely with Regional Service Units, Quality Heads, and process owners, you will facilitate collaboration, align priorities, and ensure that lessons learned are transformed into sustainable improvements. You will also foster a culture of ownership, continuous improvement, and data-driven decision-making while advancing the use of digital and AI-enabled quality solutions.
How You'll Make an Impact - Lead, develop, and engage a global team of Service Quality professionals, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive a proactive, customer-focused quality strategy by leveraging data and insights to prevent issues before they occur.
- Integrate NCC, CAPA/QIS, customer feedback, audits, and lessons learned into a comprehensive Service Quality Intelligence framework to identify trends and improvement opportunities.
- Strengthen the effectiveness of Service CAPA and NCC processes by ensuring robust root cause analysis, corrective actions, and verified preventive actions across regions.
- Translate recurring quality issues and lessons learned into preventive controls through risk management, project quality reviews, and continuous improvement initiatives.
- Facilitate strategic workshops and partner with Regional Quality leaders, process owners, and stakeholders to establish priorities, align actions, and drive sustainable improvements.
What You Bring - Bachelor's degree in Engineering, Business, Quality Management, or a related field.
- 10+ years of experience in quality management within service, project-based, industrial, or energy-related businesses, including service project execution and continuous improvement programs.
- Proven experience leading global and/or remote teams within complex matrix organizations.
- Deep knowledge of non-conformance management, CAPA, root cause analysis methodologies, ISO 9001, and quality management systems.
- Strong analytical, communication, and facilitation skills with the ability to translate complex topics into clear priorities and actionable roadmaps.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team Gas Services Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
Rewards - Career growth and development opportunities; supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits
- Parental leave
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