What Success Looks Like (Objectives):Candidates must be willing to participate in at least one in-person interview.We are seeking a senior leader as the Head of Retail Wireless Operations to support the build-out of a new line of business for EchoStar. In this role, you will be responsible for managing the full end-to-end program design, development, and execution, as well as tracking post-launch success. You will act as a strategic driver, translating vision into flawless execution and acting as the operational backbone of this high-profile strategic initiative.
What Success Looks Like (Objectives)- Direct the long-term strategy for retail wireless' new line of business, working through design, development, execution, and post-launch support
- Harness subject matter expertise by managing cross-functional department relationships; success depends on cross-functional alignment across product, IT, finance, legal, care, marketing, and other functional workstreams to execute high-impact initiatives
- Navigate ambiguity, influence business decisions, and drive complex workstreams to completion; act as a "force multiplier" for the program, ensuring that our strategic vision is translated into flawless execution across multiple departments
- Manage a team of business analysts who support the program and cross-functional teams; establish operational workflows and mentor management to build leadership capacity
Core Skills, Competencies, and Key Experiences (What you'll bring)Core Skills and Competencies- Must be adept at seeing the big picture; you will need to thoroughly understand the upstream and downstream impacts of decisions about the design of the program
- Must demonstrate a strong understanding of high-level financial models; you must also be able to understand complex IT systems and architecture
- Must be comfortable with executive reporting; this requires expert communication skills to lead high-stakes discussions with internal stakeholders up through C-Suite
- Critical experience leading, restructuring, and scaling high-performing operations and strategy departments during periods of hyper-growth
- Advanced proficiency in program and release management methodologies for large-scale, multi-party technical integrations
- AI innovation capabilities to deploy analytical platforms and automation tools for predictive risk modeling and business planning
Minimum Requirements- Minimum Education: Bachelor's Degree in Business Administration, Engineering, Telecommunications, or a related field (Master's preferred)
- Minimum Experience: You must have 8 years of experience in wireless planning, business operations, or a related field, with at least 3 years in a senior leadership role
- Required Technical Skills: Must have at least 5 years of experience with:
- Google Suite
- Process-mapping and executive-level workflow visualization tools
- Enterprise-level program management and OKR tracking platforms
Visa sponsorship not available for this role
Salary RangeCompensation: $127,050.00/Year - $181,500.00/Year
About Our DepartmentOur Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
BenefitsWe offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
