6-10 years of senior operations leadership experience (Head of Operations, COO, VP, or Director of Operations)
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations
Experience in early-stage startups or small teams, with a focus on building processes
Strong quantitative, systems, and process-design skills
Background in CPG, food, supplements, cosmetics, chemicals, freight brokerage, or 3PL operations is a plus
Responsibilities
Own customer onboarding, order execution, and issue resolution
Build processes, metrics, and playbooks for a lean operations team
Partner with engineering to identify workflows for AI automation
Manage supplier and freight operations and vendor relationships
Hire and lead the operations team as the company scales
Collaborate with founders on planning, finance, and company priorities
Benefits
Relocation support within the United States
Opportunity to work closely with founders
Hands-on role in a growing AI startup
Potential for significant impact on company operations
On-site work environment in San Francisco
Full Job Description
About the Role
Lead day-to-day operations at an early-stage AI company serving manufacturers. You will work closely with the founders to improve customer delivery and build the supplier and freight operations that support the business as it grows. What You'll Do
Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
Build the processes, metrics, and playbooks that help a lean team serve more manufacturers.
Partner with engineering to identify operational workflows for AI automation.
Manage supplier and freight operations, vendor relationships, and service quality.
Hire and lead the operations team as the company grows.
Work with the founders on planning, finance, and company priorities.
What We're Looking For
Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
Experience at an early-stage startup or on a small team, with the ability to build processes from the ground up and stay hands-on.
Strong quantitative, systems, and process-design skills.
Experience in CPG, food, supplements, cosmetics, chemicals, freight brokerage, or 3PL operations is beneficial, as is experience as a founder or early startup employee.
Location
On-site in San Francisco, California, five days per week. Relocation within the United States is supported.
