6-10 years of senior operations leadership experience (COO, VP, Director, etc.)
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations
Background in early-stage startups or small teams, with a focus on building processes
Strong numerical and systems design skills
Experience in consumer goods, food, supplements, cosmetics, chemicals, freight brokerage, or third-party logistics is a plus
Responsibilities
Own customer onboarding and order execution processes
Build processes, metrics, and playbooks for scaling operations
Partner with engineering to streamline operational workflows for AI automation
Manage supplier and freight operations and vendor relationships
Hire and lead the operations team as the business expands
Collaborate with founders on planning, finance, and company priorities
Benefits
Opportunity to shape operations in a growing AI company
Direct collaboration with founders and leadership team
Hands-on role with significant impact on business growth
Potential for career advancement as the company scales
Dynamic work environment in the AI and manufacturing sector
Full Job Description
About the Role
A growing AI company serving manufacturers is looking for a Head of Operations / COO to work closely with its founders and lead day-to-day business operations. You will oversee customer delivery and the supplier and freight network, while building the systems that help a lean team scale. What You'll Do
Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
Build processes, metrics, and playbooks that enable the team to serve more manufacturers.
Partner with engineering to identify operational workflows for AI automation.
Manage supplier and freight operations, vendor relationships, and service quality.
Hire and lead the operations team as the business grows.
Work with the founders on planning, finance, and company priorities.
What We're Looking For
Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP, Director, or in a similar role.
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up.
Strong numerical, systems, and process-design skills.
Experience in consumer goods, food, supplements, cosmetics, chemicals, freight brokerage, or third-party logistics is helpful.
Location
On-site in San Francisco, California, five days per week. Candidates willing to relocate within the United States may be considered.
