We9re looking for the person to build ThoughtSpot9s community function from the ground up, reporting to the CMO. You9ll have direct access to Marketing, Product, and Customer Success leadership, ThoughtSpot9s full customer base, and a matrixed team for content and events support from day one.
Your Goal: find what works, launch a flagship community program, and build the playbook to scale it to [placeholder - target member count, champions certified, or engagement metric] within the first year.
What You9ll Do- Own community strategy. Define who this is for, where they gather, and what keeps them coming back - forums, events, champions programs, or something we haven9t tried yet.
- Build the gathering places. Stand up the platforms, rituals, and events (in-person and virtual) where users actually want to show up.
- Turn users into advocates. Find your most engaged customers, get them talking to each other, and turn that energy into case studies, referrals, and champions.
- Close the loop with Product. Spend time where users are. Bring what you hear straight back to Product and Marketing - no filter, no delay.
- Make community a growth channel. Work with Growth and PMM so community activity shows up in pipeline, retention, and expansion, not just engagement metrics.
- Build the operating model. Turn what works in year one into a repeatable program the next hire can scale.
Who We9re Looking For- This is a high-ownership role. You9ll have the resources of ThoughtSpot behind you and the freedom to build community the way it should actually work, not the way it9s always been done.
- You9ve built or run a community before - at a startup, an open-source project, a product-led company, or somewhere else entirely.
- You understand that community only works when it works for our users first - if it doesn9t move the needle for them, it9s noise.
- You think in relationships, not campaigns. You9re in this for the long term, not the next quarter9s numbers.
- You can run events, forums, and digital programs, and you know which one fits which moment.
- You move fast, test constantly, and don9t wait for a detailed brief to get something started.
- You can read data - engagement, retention, advocacy - and use it to double down on what9s working.
- You communicate clearly and directly with customers, product teams, and executives alike.
- We value what you9ve built versus your title or years of experience.
Location: Mountain View or Chicago, hybrid - 3 days in office, 2 days remote.
In-Office at ThoughtSpotSpotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we9re in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn9t happen over a screen. Being in-office is our default way of working, with flexibility available where it9s genuinely needed.
Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:
- Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
- Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
- Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
- Write effective prompts to get the most accurate and creative results from AI tools.
Spotters are expected to exemplify these key traits and AI Mindset:
- Curiosity in exploring new AI tools
- Adaptability to quickly learn and implement new, emerging AI technologies
- Critical thinking to know when to identify when AI should be used versus when human judgement is necessary
This combination of curiosity, adaptability, and discernment defines the AI mindset, and it9s required for every role at ThoughtSpot.
AI Mindset for All SpottersAt ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.
All Spotters are expected to experiment with ThoughtSpot9s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.
ThoughtSpot for AllAt ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you9re a strong match, we encourage you to apply.
The pay range for this role is:
119,700 - 171,000 USD per year (Mountain View, CA)
107,730 - 153,900 USD per year (Chicago, IL)
