Head of Business Operations @ Waniwani

Qualifications

• 5-7 years of experience in delivery leadership within an agency, consultancy, or high-velocity startup.
• Proven ability to manage client relationships and ensure project delivery meets quality standards.
• Strong judgment and structured thinking skills to make quick decisions and prioritize effectively.
• Excellent communication skills for engaging with senior stakeholders.
• Experience in building and managing sustainable operational systems.

Responsibilities

• Own client outcomes from kickoff to sign-off, ensuring scope control and quality standards.
• Lead project delivery by allocating resources and making critical trade-offs.
• Establish a customer-facing operating cadence with regular reporting and updates.
• Develop and maintain internal operating systems including SOPs and QA checklists to streamline processes.
• Implement agentic operations to automate tasks and enhance project efficiency.
• Build and lead a delivery team, defining roles, expectations, and performance metrics.

Benefits

• Opportunity to shape and scale the delivery function at Waniwani.
• A dynamic work environment with the potential for career growth in a fast-paced setting.
• Collaboration with a talented and diverse team across global locations.
• Access to advanced tools and technologies to enhance operational efficiency.