The Role:Responsible for interacting with site operations, working alongside automation engineers, QC analysts, warehouse teams, and manufacturing operators. The role serves as the critical link between IT and Operational Technology (OT), delivering robust, compliant systems performance and exceptional end-user support. Additionally responsible for end-user support and AV for meeting rooms.
Here's What You'll Do:- Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
- Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
- Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs.
- Support change control execution activities in a validated GxP environment, maintaining audit trails and system states.
- Use observability tools available to monitor system health and resolve performance issues.
- Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike.
- Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.
- Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
- Deliver a high-quality, customer-centric experience in all end-user interactions.
- Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
- Participate in after-hours or weekend support activities as needed based on manufacturing demands.
Here's What You'll Need (Basic Qualifications)- Education: Bachelor's degree in computer science, Information Technology, Industrial Engineering, physical science or related field or relevant experience.
- Experience:
- Minimum of 1-3 years of experience supporting IT systems in manufacturing and labs.
- Experience working in a BioPharma, GxP environment
- Some experience working with virtual environment (VMware/Hyper-V) and/or cloud platform (AWS preferred)
- Some experience working with backup/recovery systems (Acronis, Veeam, N2WS, etc.)
- Some experience working with Cybersecurity endpoint protection applications (CrowdStrike, Symantec, McAfee, Carbon Black, etc.)
- Some experience working with infrastructure tools (Dynatrace, Pager Duty, Splunk)
- Excellent Windows trouble shooting skills, as well as hardware trouble shooting skills.
- Experience with Apple device support for both MacOS and iOS, including the JAMF environment
- Experience with Service Now a plus
- Basic understanding of network routing, switching and firewall concepts.
Our Working Model As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Pay & BenefitsAt Moderna, we believe that when you feel your best, you can do your best work. That's why our benefits and well-being resources are designed to support you-at work, at home, and everywhere in between.- Competitive healthcare, plus voluntary benefit programs to support your unique needs
- A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
- Family planning benefits, including fertility, adoption, and surrogacy support
- Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
- Savings and investments to help you plan for the future
- Location-specific perks and extras
The salary range for this role is $100,400.00 - $160,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.
